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Customer Service Representative
Net2Source Saint Catharines, ON

Customer Service Representative

Saint Catharines, ON
  • Full-Time

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

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Title: Customer Service Representative
Location: St. Catherine's ON
Duration: 12+ Months

Shift :-Monday-Friday & timings 8-5pm ET

Job Description :-
The Media Expert will be a primary point of contact for our strategic partners and will maintain strong direct relationships with key partners in the media entertainment space. They will provide operational day to day support to managed partners.
  • Identifies strategic partners, educate them on Social Media platform and technology
  • Manages strategy, implements, and optimizes partners objectives on social media.
  • Tracks, analyzes, and communicates key quantitative metrics and business trends to managed partners
  • Manages an existing book of business and services 300 accounts through phone and email outreach to new and legacy partners
  • Presents and promotes client solutions to existing and new partners
  • Plans and organizes a daily work schedule to call on existing and potential partners, conducts cold call outreach to new partners, responds to scaled marketing leads on an ongoing basis to secure engagement with new partners
Basic Qualifications
  • 1 year of experience in Customer Service.
  • High School Diploma or equivalent.
  • Excellent communication, verbal and written, in English
  • Minimum 6-month Internship in Marketing, Social Media, Sales or a minimum of 1 year of work experience in Marketing, Social Media or Sales
  • Strong interpersonal skills
  • Self-motivated and independent thinker who is ready to take on initiatives without constant supervision
  • Rapid learner who thrives in a fast paced environment

Preferred Qualifications
  • Experience using social media.
  • Familiarity with online advertising products, digital experience a plus.
  • Good to excellent computer skills with technical expertise
  • Professional Skill Requirements
  • Excellent listening, interpersonal, and customer service skills with a solutions mindset and passion for customer experience.
  • Exceptional grammar, typing accuracy, and writing skills.
  • Positive attitude with the ability to overcome sales rebuttals.
  • Demonstrates the ability to work with minimal supervision, exercise good judgment, and maintain a dedication to continuous improvement.
  • Flexible, quick learner, able to adapt to continuously evolving needs and identify areas for client improvement.
  • Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.
  • Demonstrated teamwork and collaboration in a professional setting (military or civilian).

What can you expect? • Free onsite parking • Spacious work stations with updated technology platforms and equipment • Supportive environment to assist with individual success • Complimentary coffee, tea and hot chocolate bar • A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.

Awards and Accolades:
  • America's Most Honored Businesses (Top 10%)
  • Awarded by USPAAC for Fastest Growing Business in the US
  • 12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020)
  • Fastest 50 by NJ Biz (2020, 2019, 2020)
  • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it to this list).
  • Top 100 by Dallas Business Journal (2020 and 2019)
  • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
  • 2019 Spirit of Alliance Award by Agile1
  • 2018 Best of the Best Platinum Award by Agile1
  • 2018 TechServe Alliance Excellence Awards Winner
  • 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Shan Singh
N2S Global Workforce Solutions Ltd.
30 Wellington St W, 5th Floor – Suite 504,
Toronto, ON M5L 1E2 Canada



Saint Catharines, ON



Posted date

April 14, 2024

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Net2Source job posting for a Customer Service Representative in Saint Catharines, ON with a map of Saint Catharines location.