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Customer Service Representative

Net2Source Charleston, WV
  • Expired: over a month ago. Applications are no longer accepted.

Essential Job Duties:

· Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

· Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

· Follow standard operating procedures to ensure consistency and accuracy

· Address customers inquiries and resolve problems to ensure that appropriate changes are made

· Refer unresolved customer grievances to designated departments for further investigation

· Communicate with supervisor regarding any potential needs or concerns

· Perform data entry accurately

· Perform other duties as assigned by management


· High school diploma or GED required

· Associate degree is preferred

· Excellent organizational, written and verbal communication skills

· Ability to perform comfortably in a fast-paced, deadline-oriented work environment

· Ability to work as a team member, as well as independently

· Ability to maintain confidentiality and security of all information

· Ability to comply with current and updated policies and procedures

· Ability to interact courteously and effectively with a diverse population

· Proficient in the use of Microsoft Office products


About Net2Source, Inc. Net2Source is a Global Workforce Management Solutions company delivering differentiating and winning talent solutions using AI & ML technology platform combined with human element to clients ranging from Fortune 100 to Global 2000 in 54+ countries including, but not limited to, North America, LATAM, South America, EMEA, ANZ, UAE & JAPAC. We offer services like Contingent Staffing, Direct Hires, SoW (Statement of Work), Project Staffing, VMO (Vendor Managed Office), Payroll Solutions, IC Compliance (Independent Contractor), RPO (Recruitment Process Outsourcing), Contact Center and Off-shoring (Software Development). Need Talent Solutions? Come to Net2Source, your 24/7/365 partner. Want to read more about Net2Source?, Visit us at Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Fast Facts about Net2Source: • Inception in 2007, privately held, Debt free • 4000+ employees globally • 750+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE. • 30 offices in US and 50+ Offices globally • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia) Awards and Accolades: • 2018 – Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts • 2018 – Fastest-Growing Private Companies in America as a 5 times consecutive honoree – Inc. 5000 • 2018 – Fastest 50 by NJBiz • 2018 – Techserve Excellence Award (IT and Engineering Staffing) • 2018 – Best of the Best Platinum Award by Agile1 • 2018 – 40 Under 40 Award Winner by Staffing Industry Analysts • 2018 – CEO World Gold Award by SVUS • 2017 – Best of the Best Gold Award by Agile1


Charleston, WV