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CSR/Customer Service Representative/Call Center

Net2Source Burlington, VT
  • Posted: 9 hours ago
  • Contractor

Position: Customer Care Representative
Duration: 03 months with contract to hire
Location: Burlington, Vermont USA 05401


Job Description:

  • Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  • Track and document all inquiries using the applicable systems.
  • Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines.
  • Track and document all inquiries using the applicable systems.
  • Meet Quality Assurance (QA) and other key performance metrics.
  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.
  • Transfer/refer consumers to appropriate entities according to the established guidelines. Escalate calls or issues to the appropriate designated staff for resolution as needed. Facilitate translation services for non-English speaking callers according to procedures.
  • Attend meetings and trainings as requested and maintains UpToDate knowledge of all programs and systems

Net2Source

Why Work Here?

Global presence with 200,000+ employees, over 84 offices and 123 development centers across Asia-Pacific, Americas, Europe & EMEA.

About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us! Want to read more about Net2Source?, Visit us at www.net2source.com Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Fast Facts about Net2Source: • Inception in 2007, privately held, Debt free • 2200+ employees globally • 375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE. • 30 offices in US and 50+ Offices globally • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia) Awards and Accolades: • 2018 – Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts • 2018 – Fastest-Growing Private Companies in America as a 5 times consecutive honoree – Inc. 5000 • 2018 – Fastest 50 by NJBiz • 2018 – Techserve Excellence Award (IT and Engineering Staffing) • 2018 – Best of the Best Platinum Award by Agile1 • 2018 – 40 Under 40 Award Winner by Staffing Industry Analysts • 2018 – CEO World Gold Award by SVUS • 2017 – Best of the Best Gold Award by Agile1

Address

Burlington, VT
USA

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