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Hotel Front Desk Clerk/Night Audit relief

Nest Hotel Partners Llc Pasadena, CA
  • Posted: over a month ago
  • Full-Time

Front Desk Associate

Job Summary

  • Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.

General Accountabilities

  • Greets, registers and assigns rooms to guests.
  • Issues room keys or cards.
  • Answers incoming telephone calls.
  • Schedules, cancels and confirms reservations.
  • Transmits and/or receives messages.
  • Keeps records of occupied and vacant rooms and guests' accounts.
  • Processes payments.
  • Confers with staff members to assist guests as needed.
  • Answers inquiries pertaining to hotel services and area attractions.
  • Handles guest complaints or concerns.
  • *The company reserves the right to add or change duties at any time.

Job Qualifications

  • Education: High school diploma or College education
  • Experience: One year of hotel experience required

Skills

  • Excellent verbal and written communication
  • Active listening
  • Service orientation
  • Coordination
  • Social perceptiveness

Required Foreign Language:

Knowledge of one foreign spoken language , such as French, Japanese, German required.

MSI WinPM Software Knowledge preferred.

Nest Hotel Partners Llc

Address

Pasadena, CA
USA

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