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Call Center Representative

Nesco Resource, LLC Wallingford, CT
  • Expired: over a month ago. Applications are no longer accepted.
Nesco Resource is in need of a full time call center representative in Wallingford, CT.

· Target start date: 5/20/2019
· Training will be from 8:30- 5:00 pm Monday – Friday
· If hired as a Full Time Employee, the schedule will be Monday – Friday 9:30- 6:00 pm
· This is a work at home position once training and mentorship is completed.
· Language: Bilingual preferred
· Previous customer service experience in a health care setting is preferred
· Pay Rate: $16.50/hr

Nesco Resource's Call Center Representative is responsible for answering member/provider questions via telephone, written or electronic media on specified lines of business as assigned, documenting inquiries, complaints and grievances, providing accurate and timely information to callers regarding benefit and network information.


Answer incoming inquiries from members & providers, ensuring high level service & max. productivity. Consistently adheres to all privacy & security standards in verifying caller's ID. Verifies member eligibility and/or provider participation using appropriate data sources; Responds accurately & appropriately to member & provider inquiries concerning program benefits/access to care. Documentation is clear/concise stating caller concern, actions taken, next steps/disposition of call. Answer member & provider requests according to dept. standards to support goals. Must adhere to compliance/audits.

Qualified candidates have a high school diploma or GED. Must have call center experience (Healthcare, Insurance, or Medical background preferred). Proficiency in keyboarding and use of Microsoft Office Suite. Previous experience in an electronically based work/school environment. Outgoing and energetic attitude. Good listening skills, ability to multi-task. Professional telephone etiquette. Must have home internet and private workspace at home in case assigned to work from home.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Nesco Resource, LLC

Address

Wallingford, CT
06492 USA