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Customer Service Representative

Nerds Like Us Milwaukie, OR
  • Posted: over a month ago
  • $12 to $14 Hourly (plus commission)
  • Part-Time
  • Benefits: Medical, 401k

NerdsToGo Job Description

Job Title:

Customer Specialist (CS)

Reports To:

Franchise Owner

Department:

Admin

Location:

Franchise Store

Pay Rate:

Open

Status:

Part Time 25-30 hrs/wk

Job Summary:

NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more! Our Nerds happily provide onsite service at the customer’s location or customers can drop by our service center. The Customer Specialist (CS) is a key member of the NerdsToGo team!

The Customer Specialist is often the first point of contact for customers and plays an important role in introducing customers to the NerdsToGo brand and the services we offer. The CS must ensure NerdsToGo customers are assisted in a prompt and friendly manner and that all their questions and concerns are addressed to their satisfaction. The CS will work with the customer directly to schedule appointments and answer general questions, concerns, and problems. The CS must communicate effectively in person and by telephone, e-mail, snail mail, and digitally.

Duties Include:

Provide exceptional customer service to every customer

Answer inbound calls generated from our marketing and advertising activities

Communicate effectively to collect information from the customer and provide accurate and necessary information to the customer

Schedule service calls using our field service management software

Provide friendly, courteous customer service to customers and Nerds

Support franchise owner with sales, marketing and daily operations activities

Requirements:

Minimum one year of customer service with some technical background desired. A

positive attitude, good PC skills and a clear speaking voice are a must.

Skills & Experience:

Customer Service

People-oriented, with the mindset that the customer is always right

Takes pride in getting work done accurately and timely

Interested in marketing products and services based on customer needs

Ability to effectively relate to a client within a sales environment

Excellent communication skills - written, verbal and listening

Excellent interpersonal skills

High energy

Detail oriented

Proactive in problem solving

Dedicated to customer service

Conducts customer survey calls after every service call

Thrives working in a small team environment

Enthusiastic about NerdsToGo and the services we offer

Sales, Marketing & Operations Support

Some experience in sales and marketing desired

Conduct sales & marketing activities as assigned by manager

Ability to make presentations to potential clients

Achieve mutually agreed upon sales goals

Print daily documentation for Nerds

Inform Nerds of hour by hour, day by day changes in schedule

Assist with real time Nerd Coaching on FSRs

Assist manager with inventory activities as needed

Create daily & weekly activity reports for manager

Office

Experience with a variety of computer applications, particularly Windows

Able to quickly learn computer functions and new software

Ability to multi-task

Strong organizational skills

Self-motivated

Clean office facilities, take out trash, mop/sweep floors, clean windows, dust office. Vacuum all rugs, fill all paper products.

Report on light bulb outages

Assist with keeping the office stocked on a daily basis

Service front retail counter

Set up appointments for facilities maintenance

Nerds Like Us

Why Work Here?

Great Growth Potential

Growing national brand (NerdsToGo) based in Connecticut with strong emphasis on providing small business and residential clients with outstanding IT technical support

Address

11049 se Main Street Milwaukie Oregon 97222
Milwaukie, OR
USA

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