Administrative duties include: answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping.
Clinical duties: taking medical histories and recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination.
Assist with telephone and in-person screening. Coordinates and assists with the timely flow of patients and families.
Prepare examining rooms, weigh stations and work rooms daily, restocking as necessary.
Manage records per clinic policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Accurate and detailed data entry and document management. Demonstrate adherence to established documentation practices.
Laboratory Work & Testing
Manage specimens per protocols. Maintain knowledge of all routine testing processes. Retrieve test results. Communicate normal lab results as appropriately delegated.
Working with others (patients, families, and healthcare providers) in a way that promotes/encourages each person's contribution. Flexing duties to meet daily needs of the department. Perform registration and scheduling activities as needed.
Skills & Competencies
Excellent verbal, written, telephone and interpersonal communication skills.
Working knowledge of basic computer applications such as MS Office, email and internet. Basic skill in electronic medical record entry. Experience in EPIC is must.
Possesses a pleasant, sensitive and professional manner.
Proficient technical knowledge of medical assisting and ability to provide quality services with dexterity and efficiency. Proficiency in immunizations, various tests and phlebotomy.
Being open to change and considerable variety in work activities; effortless adjusting to new or changing situations and unexpected events. Altering one's approach with minimal loss of efficiency.
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interaction.
Ability to work effectively with a team, able to accept and follow complex direction and work effectively in a high pressure organization.
Possess strong organizational skills and attention to detail and ability to effectively manage multiple tasks simultaneously and maintain accuracy of records management.
·HS diploma or equivalent
·Two (2) years of MA experience
*Epic experience is must