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Contact Center Agent

Nelson Laguna Woods, CA

  • Posted: July 24, 2021
  • Full-Time

This position supports the Contact Center and back office functions supporting multiple Class Action cases and other legal process outsourcing projectsThe contact center agent will primarily focus on written correspondence via email and SMSHowever, based on volume, inbound or outbound calling may be requiredOur ideal candidate is an integral part of the Simpluris teamIn this role, you have the opportunity to make a significant impact in a thriving and growing organization.Job Responsibilities:Answering incoming emails and SMS messages professionally, using provided frequently asked question answers:Identify customer questions, concerns, and overall needsProvide accurate and timely information to customer regarding general case details, legal options, and case milestonesFoster good working relationships with other operational groups to ensure clear lines of communication as it relates to project execution and project deliverablesFollow SOPs to ensure efficiency and... accuracyComplete follow-up tasks in a timely and accurate mannerOther duties as assigned.Requirements:1+ year work relevant experience with direct client/customer contact in a professional environmentStrong interpersonal skills; professional, courteous, friendlyAbility to work full time, 40 hours a week, Monday - FridayAbility to learn new information rapidly and independentlyAbility to work effectively a rapidly changing environmentAbility to use computer systems in a Windows based environmentPandoLogicKeywords: Call Center Representative, Location: Laguna Woods, CA - 92637

Nelson

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Laguna Woods, CA
USA

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Business

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