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Call Center Customer Service Representative

Nelson San Ramon ,CA
  • Posted: over a month ago
  • $17 Hourly
  • Full-Time
  • Benefits: life_insurance, medical, vision, 401k, dental
Job Description

We are currently seeking motivated individuals looking to break into a Customer Service Call Center Environment!

NO SALES! NO COLD CALLING!

This is a Full Time - 40 Hours per week position, Mon-Fri Shifts. With rotating weekends.

Duties and Responsibilities:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
Company Description
Job Recruitment Solutions - 50 Years of Matching Talented Job Seekers with Opportunities

Nelson works with organizations of all types and sizes across all industries, from established Fortune 100 companies to government and non-profit organizations to the most agile start-ups, to offer you tremendous opportunities you won’t find on job boards

Nelson

Why Work Here?

Great environment, training and fair management

Job Recruitment Solutions - 50 Years of Matching Talented Job Seekers with Opportunities Nelson works with organizations of all types and sizes across all industries, from established Fortune 100 companies to government and non-profit organizations to the most agile start-ups, to offer you tremendous opportunities you won’t find on job boards

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