IT Support Technician

Be a dependable IT team resource focused on day-to-day end-user support across our worldwide Nekoosa IT infrastructure. The initiatives and duties of this role requires a strong degree of technical and communication skills as well as the ability to learn new systems and build a strong understanding of our business processes.

Outcomes
IT Support and Administration

• Act as an initial point of contact for all computer and system related concerns.
• Prioritize and troubleshoot assigned IT helpdesk requests received via phone, email, etc.
• Configure and deploy equipment as required. This includes laptops, desktops, telephones, tablets, printers and other Manufacturing related IT equipment.
• Perform user account setup and administration on all applicable system platforms included AD and O365.
• Follow best practices while administrating File and Print Servers.
• Basic understanding and troubleshooting of local and wide area networks. (LAN, WAN)
• Monitor IT security risks as assigned and escalate concerns as applicable.
• Work with venders to troubleshoot and resolve miscellaneous systems and software issues.
• Maintain an understanding of the Business System environment to provide troubleshooting support.
• Create and uphold documentation pertaining to software installation and configuration.
• Maintain on-site presence at Nekoosa plant and be available for travel to local and remote sites.
• Become a member of the IT department’s after-hours on-call rotation and provide emergency after-hours support when needed.
• Provide support with IT System and Infrastructure projects as applicable.

Competencies / Attributes:

• 4-6+ years of helpdesk/desktop support or applicable IT experience.
• Active Directory, O365 and File Server Administration experience required.
• Ability to multitask, meet deadlines and to take initiative in applicable IT projects
• Strong communication skills and customer service mindset to ensure internal users are provided a high level of support.
• Ability to uphold our corporate values of being respectful, accountable, and different.
• ERP experience in a manufacturing environment is highly desired but not mandatory.
• Ability to support user at remote sites and locations.'