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Peer Recovery Navigator

Neighborhood Properties, Inc.
Toledo, OH
  • Expired: March 10, 2021. Applications are no longer accepted.


The Recovery Navigator assists tenants in apartments and residents living in licensed Adult Care Facilities to increase their connectedness with family, friends and supports; reduce environmental factors that contribute to alienation; and cultivate realization of purpose. This empowers tenants and residents to actively resolve and prevent problems related to their mental illness to live successfully within the community. This position has no supervisory responsibilities.

This position uses the best practice of Critical Time Intervention (CTI). CTI is a structured program that provides supports to people who are homeless during and after a transition to community living from a shelter, hospital or other institutional setting. The CTI Navigator must be flexible and comfortable working primarily in the community. At the same time, they must be committed to following this focused model of care.

The program's primary initiative is to locate and connect people to adequate, affordable housing units, and provide support as they transition from a homeless setting to a new residence. Linkages to mental health services, collaboration with community providers, and development of natural support systems are additional supports provided by CTI. During this critical time, CTI monitors and assesses these supports to ensure their effectiveness in maintaining an individual's new residence and breaking the cycle of homelessness.

This position will provide individual assistance to tenants in apartments and Adult Care Facility residents to improve housing retention and stability; transition and retain Federal Section 8 rental assistance; and to improve their economic situation leading to improved housing opportunities. These core services are intended to improve the recovery of tenants and residents within the community. Work activities include: communicating with supervisor and assigned team members; implementing recovery plans with tenants and residents; documenting and recording information; establishing and maintaining interpersonal relationships; resolving conflicts and negotiating with others.

This is a full-time hourly position. The standard for this position will be that the Recovery Navigator averages a 40-hour work week.

This position is funded by a grant obtained through the Lucas County Mental Health and Recovery Services Board. The grant for this position requires that the person hired in this position provide evidence of a diagnosis of a mental illness and active engagement in recovery. With this background, the individual will possess the ability to perform the duties of this position as a peer in recovery.

This position receives direction from a Recovery Manager to implement the policies of the Board of Directors in carrying out NPIs Mission Statement.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skill required. Other duties may be required as needed.

Essential tasks include the following.

Tenant Retention Activities in Apartments and ACFs

* Increase tenants (and ACF residents) connectedness with family, friends and supports; reduce environmental factors that contribute to alienation; and cultivate realization of purpose.
* Empower tenants and residents to actively participate in recovery.
* Assist tenants to establish long-term economic improvement essential for providing greater personal independence and additional housing choices.
* Contact tenants in person, by phone, or in writing to ensure they have completed required or recommended actions. Visit individuals in their apartments to provide information on agency services, requirements, or procedures, and to monitor their progress or assess their needs.
* Report to the Recovery Manager and Specialist all issues that have the potential of causing the eviction of the tenant(s) and recommend any solutions based upon tenant input.
* Assist tenants and the local public housing authority to utilize Section 8 assistance (project-based vouchers and Housing Choice Vouchers).
* Assist tenants and the local public housing authority with the annual recertification process.
* Participate in housing retention meetings when necessary.

* Implement NPI tenant/consumer programming (i.e. financial management, budgeting, parenting & life skills).

Property Activities

* Inspect property to ensure conformance to established standards in areas such as cleanliness and maintenance, reporting required repairs for a work order.
* Work collaboratively with maintenance personnel to assure tenant safety and satisfaction with NPI units.
* Provide support and guidance to tenants for them to pass their annual housing quality inspection to retain their housing subsidy.

Specific ACF Activities (as assigned)

* Visit and make contact with ACF residents within 1 week of move-in to the facility.
* Conduct peer visits, at minimum, quarterly with ACF residents on-site at the ACF or in the community.
* Facilitate participation in recovery activities in the community (i.e. Space for the Arts, Thomas Wernert Center, self-help groups, community events, etc.) that support and enhance residents recovery and social connectedness.
* Report to the Recovery Manager and Specialist issues of concerns related to the mental and physical wellness of ACF residents; and the safety and sanitation of the ACF living environments.

Administrative Activities

* Maintain client files by daily logging of progress notes regarding issues raised and actions taken.
* Submit reports (including personnel, critical incident reports, major unusual incidents, etc.) and review reports or problems with superior.

Program Policy Development and Improvement

* Participates in staff development.
* Carries out policies and procedures of the NPI.
* Participates in agency-wide projects.
* Performs other related duties as requested.



* Demographics Knowledge of the culture and factors of homeless including mental illness, chemical dependency treatment, domestic violence, and economic disenfranchise.

* Customer Service and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* Safety and Security - Knowledge of relevant policies, procedures, and strategies to promote effective protection of people, data, and property.


* Service Orientation Actively looking for ways to help others.
* Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
* Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
* Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

* Computer Use - Basic skills with Microsoft Office software.


* Evidence of a diagnosis of a mental illness and active engagement in recovery
* Possessing the ability to work with a diverse demographic of customers from all cultures, ethnicities, races and backgrounds.
* Professional approach to activities and relationships with customers, staff, public, other agency staff and any other persons related to customer.
* Knowledge of local mental health agencies and related housing organizations.
* Ability to work independently and follow through on assignments with autonomy.
* Ability to function as part of a team while demonstrating high levels of professional and personal integrity.
* Maintains relationship required boundaries with tenants and staff.
* Must possess and maintain a valid drivers license and be insurable by NPI insurance carrier.


* Education High school diploma or GED


The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit up to 6 hours in a regular workday Stand 4 - 6 hours in a regular workday

Climb 1 2 hours in a regular workday Lift up to 40 pounds as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position requires ability to work both inside and outside as needed.

Outside work has exposure to rain, snow, heat, cold and traffic fumes on a regular basis. Inside work may involve exposure to household fumes and dust on a regular basis.


Team working environment and flixible hours.

Neighborhood Properties, Inc.


Toledo, OH


Finance and Insurance

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