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Manager of Patient Navigation

Neighborhood Health Association
Toledo, OH
  • Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
Job Description

Manager of Patient Navigation


The Manager of Patient Navigation  - Oversee the Patient Centered Medical Home (PCMH) Care Team and is responsible for day-to-day oversight.

Manages the PCMH Care Team and helps manage provider patient panels. Develops care initiatives to assess and coordinate population-specific needs throughout the healthcare system. Responsible and accountable for direct and indirect patient care for designated patient populations. Assesses social determinants of health to eliminate disparities in identification and improvement of service delivery. Possesses expertise in healthcare processes, critical thinking, and problem-solving.


Duties and Responsibilities: 

  • Oversees and manages the patient navigator team in accordance with NHA policies and procedures to ensure all needs of our patients are met.
  • Optimizes patient engagement and team productivity by overseeing the collaboration of monitoring and assessing provider patient panels that stratify individual patient risk as well as population-specific needs.
  • Prepares PCMH Care Teams and individual patients for scheduled visits by conducting individual EHR reviews and patient pre-visit outreach contacts.
  • Assists in development of comprehensive, collaborative care plans, based on the provider treatment plan in coordination with evidence based chronic care guidelines, patient/family goals for patients with chronic conditions being cognizant of recent care transitions to promote treatment acceptance and adherence to Provider recommendations and instructions by the patient.
  • Oversees population-specific risk management by registry and referrals.
  • Identifies barriers when treatment goals are not met, care plan is not followed, or important appointments are missed.
  • Tracks program specific and patient-level quality measures to develop intervention approaches to improve data driven outcomes.
  • Serves as a supportive resource and community referral resource within the practice.
  • Utilizes the Electronic Health Record (EHR) system, tracks navigation services, records encounters with patients, and contributes to clinic tracking workflows.
  • Reviews system related tasks and email instructions throughout the day for management of daily responsibilities to manage all assigned patient cases effectively and thoroughly to completion.
  • Adheres to clinic departmental policies and procedures, which include accreditation standards, Trauma Informed Care, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards.



    • Bachelor’s Degree in public health, social work, or another related field preferred.
    • Minimum two years year of supervisory experience.
    • Demonstrated ability to lead and provide direction for a team.
    • Ability to recognize patients’ and families’ cultural needs/factors that may affect their choices or engagement while communicating with patients and families in a culturally competent manner.
    • Exceptional writing and personal communication skills.
    • Ability to communicate effectively orally, in writing, face-to-face, and over the phone.
    • Ability to work independently, organize and prioritize predetermined outcomes to meet established schedules, timelines, or deadlines.
    • Experience working with multidisciplinary medical teams and knowledge of Patient Centered Medical Home (PCMH) model.
    • Computer proficiency including Microsoft Office, use of Electronic Health Record (EHR), navigation of complex reporting software, and the ability to learn new systems.
    • Experience with medical documentation and protection of private health information.
    • Maintain ethical and professional responsibilities and boundaries.


    This position is salary exempt and is full-time Monday – Friday, no evenings, weekends or holidays.

    We offer a competitive salary and benefits package including Health, Dental, Vision and Life Insurance, a matching retirement plan, Employee Assistance Program, 11 paid holidays and generous PTO.

    Please provide your salary requirements when you apply to be considered for an interview for this position.

    Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, women’s health center, senior centers, and a full-service pharmacy with lab services on site.

    For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices.

    Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

    We are a drug free workplace, and an Equal Opportunity Employer


    Neighborhood Health Association

    Toledo, OH
    43604 USA



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