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Customer Support Specialist

Negotiatus Las Vegas, NV

  • Expired: May 16, 2020. Applications are no longer accepted.

Negotiatus, a NY-based SaaS startup that recently closed it's Series A fundraising round, is opening our first satellite office in the West in an effort to better serve our growing client list (employees will start working remotely until it is safe to return to a work setting)! We're looking for a Customer Support Specialist to join our team and serve as one of Negotiatus' front-line representatives, working to create the best possible experience for clients and vendors. The ideal candidate is a highly-motivated and empathetic individual who will be responsible for resolving customer issues of any shape or size.This entry-level hourly role is a great opportunity to grow into a lead or salaried position!Responsibilities: Document and resolve customer issues using our helpdesk software Zendesk Collect data on customer issues and work with management to help detect trends Collaborate with the Operations team and our vendor partners to facilitate the client order experience and...

resolve any issues with shipments and returns Work with our Account Managers to escalate and resolve recurring client issues and client pain points Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform Become an expert in anything and everything Negotiatus!Qualifications: BA/BS degree 1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup An empathetic, customer-centric mindset - you make client problems your problems! Exceptional verbal and written communication skills Excellent analytical and problem-solving skills Ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce required Experience working with Google Suite and Slack preferredNegotiatus focuses on B2B, Productivity Software, Enterprise Purchasing, and Procurement. Their company has offices in New York City.

They have a mid-size team that's between 51-200 employees.You can view their website at http://negotiatus.com or find them on Twitter, Facebook, and LinkedIn

Negotiatus

Address

Las Vegas, NV
USA

Industry

Business

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