On-site Computer Technician
The On-site Computer Technician is responsible to deliver excellent customer service on-site at the customer's location while providing proactive desktop technical support of PCs, laptops, printers, as well as other supported peripheral devices; install software and hardware and maintain detailed records; provide a wide variety of support functions to ensure operability of hardware and software in a fast paced environment.
Minimum Education and/or Experience:
High school diploma or GED and three (3) years' experience providing desktop support including performing a combination of installing, loading, configuring microcomputer hardware and software, detecting/resolving computer and printer problems. An equivalent combination of post-secondary education and/or job-related experience may be substitute for the education.
Specialized Training, Certifications, and/or Other Special Requirements:
Experience with Windows 7, 8, and 10, Microsoft Office 2007/2010/2013 or most current versions. Must be able to obtain Fingerprint Clearance to work on school site.
Knowledge, Skills, and Abilities:
Knowledge of technical support processes with personal computers, laptops and other peripheral devices. Knowledge of software and hardware installation. Skilled in verbally transmitting and writing/composing accurate information and facts using the proper level of detail to ensure understanding by others. Ability to think analytically and solve problems, conduct analysis of alternatives, make recommendations, and issue resolutions. Ability to work with minimal supervision in the performance of daily activities. Ability to provide excellent customer service in a fast-paced environment, with attention to detail and a persistence to solve problems in a timely and professional manner. Ability to be results oriented, with a strong initiative and learning aptitude. Ability to meet customer demands and prioritize workloads. Ability to identify potential service level problems before they occur; implement and communicate solutions, as required.
Preferred Education and/or Experience:
Associate's degree in Computer Science or related field. Additional years' experience installing, loading, configuring microcomputer hardware and software, and detecting/resolving computer and printer problems.
ESSENTIAL JOB TASKS:
Meets customer demands, prioritize workloads, and coordinates activities. Maintains a high level of communication with customers with respect to support call follow-up and confirmation of resolution. Troubleshoots, repairs, installs, and configures desktop computer systems and peripheral equipment. Manages service ticket queues and resolves daily hardware and software support calls in a timely and professional manner. Identifies potential service level problems before they occur; implements and communicates solutions, as required. Participates in the development and implementation of processes that improve efficiency and enhance productivity. Installs, configures, and maintains software applications for desktops and laptop. Maintains inventories of software and hardware for desktops, laptops, and peripherals. Be able to work with limited supervision.