Technical Account Manager TAM

Nayax is looking for an all-star Technical Account Manager (AM) to support customers, guide them on the use and benefits of Nayax solutions and generate up-sale.

The Technical AM serves:

•  As the trusted point of contact for Nayax’s portfolio of customers, guiding customers with the Nayax equipment and software.
•  To proactively engage each customer ensuring that all Nayax functionality and offerings are leveraged, maximizing the value of each Nayax account.  
•  To establish a trusted, advisory relationship, handling the full spectrum of the customer relationship, once the sale is made, including keeping the customer informed of all product updates.
•  As the voice of the customer, monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption.
•  The daily tasks include Providing phone and web support for a variety of clients, troubleshooting application Issues, providing Pre- and Post-Sales Support for Inside Sales Team, and escalating problems to R&D, Product Manager, Sales, etc.

Requirements:

• 2+ years of direct customer support and engagement experience in post-sales or account management functions.
• Knowledge and comprehension of systems, with strong technical skills with the ability and desire to guide and assist customers through technical processes and understanding of the Nayax software and hardware
• Team player with the highest level of integrity; positive attitude and desire to be part of a growing team...someone looking for a career, not just a job!
• Strong critical thinking and problem-solving skills… someone who doesn’t just do things because its “how it is done” but thinks “how can this be done better”
• People person that enjoys customer interaction and getting customers excited about Nayax solutions
• Ability to problem-solve and communicate software and hardware functionality to both tech-savvy and less tech-capable customers via phone, email, and webinars
• Knowledge of Customer Relationship Management (CRM), and/or experience in payments, communication, or with SaaS a plus but not required