Job Summary: Serves as fine jewelry and watch sales specialist, responsible for creating and maintaining a knowledgeable, customer focused, productive selling environment. Duties and Responsibilities: Exercises professional selling techniques and advanced product knowledge to explain, demonstrate, and educate customers on the technical aspects, features, and benefits and care of "high value" fine jewely/watch products, options, and price points. - Maximizes personal and departmental jewelry and watch sales performance by providing a positive shopping experience for customers. Develops clientele listing/cards, and regularly interacts with customers to build repeat business. Actively strives to gain new customers. Maintains records of customer preferences and buying habits. Contacts customers to advise them of new product offerings, merchandise arrivals, etc. Strives to consistently attain/exceed individual sales and productivity goals. - Assists customers with jewelry transactions of all types, including sales, trade-ups, returns special orders, and layaways. Makes minor repairs and adjustments to jewelry items. Maintains a high level of knowledge of NEX jewelry policies and procedures. - Develops and maintains jewelry and watch product knowledge, to include attendance at specific training on watches, gold, silver, color stones, pearls, and diamonds. Participates in specialized sales training sessions as they are scheduled. Regularly reviews product specific magazines and publications. - Regularly communicates with buyers, vendors, etc. regarding products carried. Recommends new items to be carried and/or deleted from stock assortment, based on observations of customer buying habits, "hot" items, etc. - Actively supports the integrity of Exchange information systems. Ensures accuracy of product tagging, paperwork, and register transactions. Performs periodic inventory counts on schedule determined by management. Conforms to applicable Loss Prevention guidelines. - Participates in the creative display of products in a manner which highlights product features and enhances saleability. Performs periodic "on-display" checks, as necessary. Contributes to daily department maintenance, such as cleaning display cases, fixtures, and jewelry, etc. - Displays a high degree of professionalism, both visually and verbally, at all times on the sales floor and when speaking on the phone. - Becomes familiar with commercial sector retail store sales events, merchandising practices, etc. Implements "best practices" as feasible. - Adheres to dress code for NEX jewelry associates. - Performs other related duties as assigned
GENERAL EXPERIENCE: 6 months responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.