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Director of Transformation

Navitus Health Solutions LLC
Phoenix, AZ
  • Posted: over a month ago
  • Full-Time
Job Description

Job Summary:

The Director of Transformation oversees three functional areas related to transformation: Portfolio and Project Governance, Project Delivery, and Organizational Change Management. The Director establishes enterprise-wide project governance and prioritization model in collaboration with project delivery leadership, IT, and the Business ensuring incorporation of Agile delivery concepts. The Director facilitates cross-functional portfolio roadmap planning efforts and participates in portfolio governance committees driving alignment with the company goals. The Director oversees the delivery of enterprise projects, and the Director is also responsible for delivering strategies to manage all types of change throughout the organization using industry-standard best practices around Organizational Change Management

Job Responsibilities:

  • Portfolio and Project Governance
    1. Create and establish an enterprise governance approach for portfolio and project management ensuring buy-in from senior leadership and aligning with industry-standard best practices
    2. Develop a long-term maturity roadmap for project delivery that is in alignment with all areas of the organization
    3. Create and establish enterprise project delivery policies, procedures, templates, and standards that are aligned with Agile delivery methodologies
    4. Establish an enterprise-wide prioritization and estimation model for enhancements and projects
    5. Establish a cross-functional/cross-portfolio dependency approach to ensure project impacts and constraints are well managed
    6. Manage and maintain the project delivery platform including any associated dashboards and reports
    7. Ensure compliance to standards through project audits, reporting, and measuring of quality of project deliverables through KPIs and SLAs
    8. Continuously improve project governance methodology and tools by incorporating feedback from all areas of the organization
    9. Ensure proper training and communication of all governance methodologies and tools using standard change management practices 
    10. Establish and maintain CoEs and CoPs as related to project delivery
    11. Lead the portfolio planning and road-mapping exercise for each portfolio
    12. Establish partnerships with vendors supporting the Project Office
    13. Ensure the governance team is equipped with tools to be successful
    14. Manage team resources through hiring, training, performance reviews, and coaching
  • Project Delivery
    1. Ensure approved projects are staffed and prioritized appropriately
    2. Monitor and manage assigned portfolio budgets
    3. Become a subject matter expert in the assigned portfolios
    4. Provide project delivery oversight to ensure projects remain in-scope, on budget, and on time using change control processes
    5. Ensure quality project deliverables (RAID, Schedules, status, etc.)
    6. Support PMs in issue and risk escalation efforts ensuring that proper mitigation and resolution plans are developed
    7. Provide overall direction and support for project execution collaborating with cross-functional teams 
  • Organizational Change Management
    1. Adopt, refine, and apply a structured methodology for organizational change including the development and dissemination of standard processes and templates for stakeholder management, communication, and training
    2. Develop and roll out job aids for conducting impact analyses, assessing change readiness, and identifying key stakeholders  
    3. Support teams in the creation and implementation of change management plans 
    4. Support the design, development, delivery, and management of communication efforts
    5. Support the design and delivery of training programs
    6. Coordinate / align efforts with critical partners (e.g., HR Business Partners, project managers, Business Owners, IT, etc.)

 Licensure and Certification:

  • Change management certification or designation such as CCMP, Change Guides, or Procsi Principles preferred
  • PMP preferred

Essential Background Requirements: 


  • Bachelor’s Degree or a healthcare-related discipline required
  • Certification in Project Management required


  • Experience as a member of a multi-disciplinary team is preferred.
  • Professional PBM industry work experience is preferred.
  • Knowledge of applicable data privacy practices and laws is preferred.
  • Healthcare industry practices and HIPAA knowledge would be a plus.

Key Skills/Competencies:

  • High level of self-awareness.
  • Exceptional customer service orientation.
  • Ability to identify cost savings opportunities
  • Creative thinker who will challenge the norm.
  • Strong leadership skills.
  • Advanced written and oral communication skills.
  • Excellent interpersonal skills.
  • Ability to adjust presentation style and language based on the audience.
  • Proven fact-based decision-making abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Extensive experience working in a team-oriented, collaborative environment.
  • Desire to continuously learn and improve oneself.
  • Highly motivated and self-directed.
  • Keen attention to detail.
  • The ability to consistently interact cooperatively and respectfully with other employees
  • Participate in, adhere to, and support compliance program objectives.

Navitus Health Solutions LLC


Phoenix, AZ
85054 USA



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