Network Administrator

COMPANY:

Navita is a Managed Services Provider focused on providing proactive technical support and customer service to our clients. We operate primarily in the medical, financial, and industrial manufacturing space but have clients in a wide array of industries. We step in and become the IT Department for our clients providing everything from Tier one support all the way to BI solutions. This is not a corporate environment and we care much more about customer satisfaction and actually resolving problems for good instead of being concerned about call volume and handle times. We take pride in being a Faith based, Veteran owned company and strive to live up to everything that implies.

GENERAL SUMMARY:

The Network Administrator is responsible for maintaining the design and integrity of their assigned network, as well as providing technical assistance to team members with system and network requests. The Network Administrator will be expected to go on-site to client offices to resolve issues that cannot be resolved remotely. The Network Administrator may, depending on experience, be primarily assigned to project work including but not limited to : email and domain migrations, infrastructure equipment configuration and installation, and website/server load/stress testing.

Essential Duties and Responsibilities:

• IT Support relating to issues with the systems and network infrastructure

• Support and Administrate Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, etc.

• Support and Administer virtualization technologies: VMware, Citrix, and Microsoft Hyper-V

• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, switches, servers and security devices

• Administer hosted and cloud solutions for customers using technologies that meet their requirements

• Support disaster recovery solutions

• Support and Administer remote access solutions: VPN, Terminal Services, and Citrix

• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

• Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review

• Document maintenance for all computer systems and network infrastructure

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction

• Ability to work in a team and communicate effectively

• Escalate service or project issues that cannot be completed within agreed service levels

• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

• Document internal processes and procedures related to duties and responsibilities

• Responsible for tracking time and expenses as they happen

• Understand internal business processes by completing assigned training materials

• Work through tickets that have been assigned through the dispatch process

• Work through project tickets and phases as assigned by a Project Manager

• Enter all work as service or project tickets into ticketing tool

• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

• Diagnosis and troubleshooting of technical issues

• Ability to multi-task and adapt to changes quickly

• Technical awareness: ability to match resources to technical issues appropriately

• Service awareness of all organization’s key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Typing skills to ensure quick and accurate entry of service request details

• Self-motivated with the ability to work in a fast moving environment

Job Types: Full-time, Contract