System Analyst, Information Technology

ABOUT:

People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THE ROLE:

The System Analyst is responsible for end-to-end management of the credit union's core systems. The role reviews and analyzes areas of opportunity to devise plans for improvement, then communicates these findings and plans to key stakeholders in the business.

This position is a combination of thought leadership/research to strategically improve existing systems, release management, access management, and execution of system changes to meet business needs. The System Analyst serves as the technical advisor, coordinator and/or liaison for the selection, acquisition, delivery and implementation of system changes and upgrades.

WHAT YOU WILL DO: (in descending order of importance and should be no more than 10, if possible)

1. Evaluates reported issues with vendors and troubleshoots to identify potential causes and solutions. Oversees resolution of the issue and internal communication.
2. Performs independent management of core banking releases, including assessing impact, creating test plans, overseeing system testing, internal communication, and implementation.
3. Oversees Access Management, including adding, removing, and modifying users, plus User Access Reviews.
4. Assesses new vendor enhancements, emerging trends, and roadmap times.
5. Directs cross-functional work teams to implement business processes and core system changes. Manages small projects within Project Management structure independently.
6. Develops, analyzes, prioritizes, and organizes requirement specifications for system enhancements.
7. Establishes and builds relationships across the Navigant business lines to assess areas of opportunity and to increase organizational system knowledge.
8. Maintains and establishes policy and procedures for departmental needs and ensures his/her adherence to operational compliance and security procedures.
9. Performs other duties as assigned by the FVP, Core & Digital Banking.

QUALIFICATIONS:

Education

BA/BS in computer science, programming, business or related field preferred.

Experience/Skills/Knowledge:

1. Exceptional at strategic and critical thinking. Consistently takes an end-to-end approach to solve problems, assess opportunities and advocate for continuous improvement.
2. Expertise with internal core systems such as DNA and Loan Director preferred.
3. Proven ability to assess business needs and translate them into relevant solutions.
4. Exceptional organizational, analytical, and problem-solving skills required.
5. Highly resourceful with the ability to devise creative solutions to problems. Takes initiative to proactively investigate solutions.
6. Excellent verbal, written and interpersonal communication skills. Strong vendor management skills.
7. Must have a strong service orientation in alignment with the Credit Union's mission, vision and core values.
8. Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
9. Ability to work independently and with minimal supervision.
10. Must be willing to gain additional knowledge through self-education and by proactively engaging with others.

GENERAL DESCRIPTION:

In terms of physical requirements, this position requires work best described as: Sedentary

PHYSICAL TASKS:

• Standing/Walking/Bending/Stooping - Occasional
• Hearing - Ability to receive information through oral communication (face to face and telephone). - Continuous
• Talking - Expressing or exchanging ideas by means of the spoken word (face to face and telephone). - Continuous
• Reading - Ability to receive information through fax, e-mail and text messages - Continuous
• AUDIO / VISUAL:
• Requires vision to perform work dealing with data and figures and computer screens. - Continuous

PSYCHOLOGICAL/COGNITIVE DEMANDS:

• Responds positively and productively to stressful (internal and external) member situations - Continuous
• Assists others to work harmoniously and effectively as part of a work team. - Continuous

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to TA@navigantcu.org.