Entry Level Software Support Technician
- Expired: over a month ago. Applications are no longer accepted.
Job Description:
Serve as point of contact for clients experiencing software issues in a professional and friendly manner
Document, diagnose, and resolve software-related issues in a timely fashion
Answer questions and train clients on proper use of software technologies
Escalate trouble tickets properly and efficiently
Participate in software and quality assurance testing
Manage and conduct software installation
Conduct on-line training sessions with clients for use of specific features
Provide on-site software support and/or training
Job Requirements:
Ability to travel to remote locations to provide software support and/or training
Ability to manage multiple projects, in detail, in a fast-paced environment
Excellent interpersonal skills and customer-focused inclination
Excellent verbal and written communication skills
Education: High School Diploma or Equivalent. Prior experience is not required.
Bonus Proficiencies:
Experience working on a service ticket system
2+ years of professional experience in software or technical support role
Natural Solutions, LLC
Address
Indianapolis, INIndustry
Technology
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