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Entry Level Software Support Technician

Natural Solutions, LLC
Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description:

Serve as point of contact for clients experiencing software issues in a professional and friendly manner

Document, diagnose, and resolve software-related issues in a timely fashion

Answer questions and train clients on proper use of software technologies

Escalate trouble tickets properly and efficiently

Participate in software and quality assurance testing

Manage and conduct software installation

Conduct on-line training sessions with clients for use of specific features

Provide on-site software support and/or training

Job Requirements:

Ability to travel to remote locations to provide software support and/or training

Ability to manage multiple projects, in detail, in a fast-paced environment

Excellent interpersonal skills and customer-focused inclination

Excellent verbal and written communication skills

Education: High School Diploma or Equivalent. Prior experience is not required.

Bonus Proficiencies:

Experience working on a service ticket system

2+ years of professional experience in software or technical support role

Natural Solutions, LLC


Indianapolis, IN



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