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Virtual Business Support Agents

Nationwide Inbound Inc.
Freeport, IL
  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
Job Description
Immediate openings for Afternoon and Evening hours!  

Nationwide Inbound Inc. is looking for personable and energetic Virtual Business Support Agents  to join our ever-growing inbound call center. Virtual Business Support Agents assist our clients, provide product/service information, fulfill customer needs, and try to resolve any problems callers face with accuracy and efficiency. 

Immediate Positions at our Freeport IL location or remote opportunities available with the following requirements: • PC with at least Windows 10, Home or Pro• USB headset• Consistent reliable high-speed Internet access• Quiet dedicated workspace
 • Primary Residence in Illinois, Iowa, Wisconsin  Job Functions• Manage large amounts of incoming calls and customer service inquiries• Schedule appointments for home service companies• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution• Follow communication procedures, guidelines, and policies
• Must be available afternoon/evenings and weekends 
• Previous sales experience a plus• Proficient with the internet, data entry and the ability to swiftly move between multiple programs• Excellent typing, computer, and customer service skills• Strong phone contact handling skills and active listening skills• Ability to multi-task, prioritize and manage time effectively
   Benefits• Health Insurance• Paid Training• FTO (Flexible Paid Time Off)• FSA (Flexible Spending Accounts)• 401(k) EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. All communication throughout the hiring process will be sent by email. Please enter a valid email account that is checked regularly when completing the application. Look for emails from and set your email filter to unblock, whitelist, or accept emails from these addresses.

Nationwide Inbound Inc.


Freeport, IL
61032 USA



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