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Customer Service Agents

Nationwide Inbound Inc.
Freeport, IL
  • Posted: over a month ago
  • $14 to $15 Hourly
  • Full-Time
Job Description
Immediate Openings - Afternoon/Evening Hours

Nationwide Inbound Inc. is looking for personable and energetic Customer Service Agents to join our ever-growing inbound call center. Customer Service Agents assist our clients, provide product/service information, fulfill customer needs, and try to resolve any problems callers face with accuracy and efficiency. Employees enjoy a fun, fast-paced environment with opportunities for career growth.

Immediate openings opportunities available with the following requirements to work remotely: • PC with at least Windows 10, Home or Pro• USB headset• Reliable wired connected high-speed internet access (Wi-Fi/wireless not allowed)• Quiet dedicated workspace
 • Primary Residence in Illinois, Iowa, Wisconsin

Job Functions
  • Manage large amounts of incoming calls and customer service inquiries
  • Schedule appointments for home repair companies
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
Requirements
  • Must be able to work afternoons, evenings and weekends.
  • Proficient with the internet, data entry and the ability to swiftly move between multiple programs
  • Good typing, computer, and customer service skills
  • Strong phone contact handling skills and active listening skills
  • Ability to multi-task, prioritize and manage time effectively
Work from Home Requirements:          
  • PC with at least Windows 10 Home or Pro
  • Dual monitors 
  • USB headset
  • Reliable wired connected high-speed internet access (Wi-Fi/wireless not allowed)
  • Quiet dedicated workspace
Benefits for part time employees:
  • Paid Training
  • FTO (Flexible Paid Time Off)
EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
All communication throughout the hiring process will be sent by email. Please enter a valid email account that is checked regularly when completing the application. Look for emails from @nationwideinbound.com and set your email filter to unblock, whitelist, or accept emails from these addresses.

Nationwide Inbound Inc.

Address

Freeport, IL
61032 USA

Industry

Business

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