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Client Service Liasion

Nationwide Credit Corporation Alexandria, VA
  • Expired: 2 days ago. Applications are no longer accepted.

Nationwide Credit Corporation is looking for a dedicated individual with strong work ethic to join our team as our Client Service Liaison in our Client Service Department.

Essential Job Functions:

· Have full range of motion in wrists, fingers and thumbs in order to type on a computer

· Be able to sit at a computer desk for long periods of time

· Must be able to read computer screens and printouts

· Must be able to accurately hear customers and co-workers in person and via telephone

· Strong oral and interpersonal communication skills, in person, on the telephone and via email

· Meet attendance requirements of eight hours per day per assigned schedule

· Meet client guidelines and have clear understanding of client policies

Specific Duties:

· Responsible for coordinating, implementing and monitoring activity for all assigned clients

· Oversee business placements by processing and transmitting client files

· Monitor business flow to ensure proper distribution to collection floor

· Drive compliance of client deliverables to meet on time delivery objectives

· Immediately resolve any delays and concerns to client satisfaction

· Responsible for data analysis, reports, audits and reconciliations

· Communicate client requirements to internal departments and update documentation as needed

· Identify opportunities for process improvement

· Track and resolve client issues. To include monthly reports and follow up

· Daily Back-up to coworkers assuming full relief of assigned duties as needed

· Other duties as assigned

Success Factors / Performance Expectations:

· A strong sense of teamwork and cooperation with management, coworkers and clients

· The ability to work independently and demonstrate initiative

· Highly efficient time management and prioritization skills

· Extremely detail-oriented, ability to multi-task and manage to meet multiple deadlines

· Excellent customer service and administration skills

· Proficient in Microsoft Excel, Word and Access

· Collections software experience is a plus

Qualifications:

· High school diploma with three years of successful experience in a customer service role.

· Strong computer skills, technology background

Salary: $17.00 to $20.00/hour

Nationwide Credit Corporation

Why Work Here?

Awesome company with great benefits and established for 50 years.

Address

5503 Cherokee Ave, Alexandria, VA 22312
Alexandria, VA
USA