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IT Support Technician

NationalLink Glendora ,CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

********** NO AGENCIES PLEASE **********

********** PLEASE DO NOT APPLY IF YOU DO NOT HAVE SIMILAR EXPERIENCE **********

 

NationalLink is seeking a highly motivated IT Support Technician to play a key role in providing support for IT, including workstations, basic network and telephone systems, remote users, etc... This position will effectively interface with staff and to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. This individual will work to solve problems creatively and timely. This position reports directly to the Director of IT and has a great growth potential.

 

RESPONSIBILITIES

Coordinate installs, assembles, and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.

Troubleshoot problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network, and peripheral equipment problems; makes repairs and corrections where required.

Manage ticketing and email queue and allocate requests accordingly

Provide immediate, high urgency support to all end users at our office, which will require mobility to handle walk-ups and emergencies in the building

Coordinate installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments

Acts as a technical resource in assisting users to resolve problems with equipment and data.

Assist in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets, and database management; provides instruction or written documentation where required

Assist with the research of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary

Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication

Assist with in office network setup and configuration including routers, switches, analog modems, and wireless access control devices

Responsible for ensuring compliance with all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance

Complete IT projects individual and provide executive level support

 

QUALIFICATIONS

Working knowledge of Windows experience is a must.

Excellent interpersonal relations skills showing extensive experience supporting executive-level customers

Experience with Parallels, Windows 10 O365 and MS Office applications is required

Experience with various mobile technologies in a corporate environment

Strong knowledge in hardware and components such as monitors, keyboards, printers and disk drives

Comp TIA A+ preferred

Ability to work independently, make good use of time and prioritize multiple tasks

 

Schedule:

  • Monday to Friday

  • Be available evenings and weekends for emergency situations

Experience:

  • Minimum 1 year

Work Remotely:

  • No

Company Description
NationalLink, Inc. is a nationally recognized leader providing complete Cash Handling systems and ATM solutions. We have been in business over 25 years and are experiencing growth in all fifty states, Puerto Rico, and U.S. Virgin Islands.

NationalLink

Why Work Here?

Sucessful ATM company with a friendly environment and room for growth.

NationalLink, Inc. is a nationally recognized leader providing complete Cash Handling systems and ATM solutions. We have been in business over 25 years and are experiencing growth in all fifty states, Puerto Rico, and U.S. Virgin Islands.

Address

2235 Auto Centre Drive
Glendora, CA
USA

Website