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Call Center Supervisor

National Service Bureau
Sarasota, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 National Service Bureau (NSB) is seeking an experienced Call Center Supervisor for our Sarasota, Florida office.  NSB is focused on Accounts Receivable Management and Subrogation and has grown exponentially over the last 34 years to become a leading national agency. We are looking to find a leader whom is self-motivated, accountable and engaged in personal growth. 
  Call Center Supervisor Job Description:

We are seeking a Collection Lead with experience leading teams, who can empathize with consumers and has the ability to maintain professionalism at all times. This role ensures that all call center, collections, and subrogation goals are met.  Other job functions include:

  • Analyzes, evaluates, and reports on performance, service, KPIs and other metrics
  • Makes recommendations for action plans
  • Implements call center and collection operational strategies
  • Provides daily personnel management and oversight
  • Conducts regular 1:1’s and annual performance reviews
  • Recommends changes to employee levels based on activity and performance
  • Enforce company policies and hold team members accountable
  • Responsible for working a desk of assigned collection accounts

Call Center Supervisor Skills Required:

  • 5+ years in a high volume call center or collections management
  • Experience scheduling call center operations and running call campaigns
  • Excellent call center and/or collections management skills
  • Results oriented with the energy and ability to deliver results daily
  • Strong analytical and problem solving skills
  • Understanding of and respect for compliance
  • Positive attitude and approach
  • Willingness to exemplify our Core Values
 NSB Core Values:
  • Follow Through
  • Be Engaged
  • Think First
  • Be Respectful
  • Be Accountable


  • Medical, Dental, Vision benefits
  • Paid vacation leave
  • Paid holidays
  • Paid sick leave

We are looking to find a fantastic Collection Manager to add to our team.  Apply today!

National Service Bureau


Sarasota, FL
34243 USA



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