Customer Service Representative
National Manufacturing Piscataway, NJ
- Posted: over a month ago
- Benefits: 401k, dental, life insurance, medical, vision,
National Manufacturing Co., Inc. is a leading supplier of deep and shallow draw metal forming services supplying a broad variety of critical service components to sophisticated customers worldwide. Continued growth has created more opportunities for talented individuals to join our team. National Manufacturing Co., Inc. is currently seeking a customer service representative to manage and coordinate all customer service functions through the implementation of National Manufacturing’s strategies, policies, and procedures to ensure that timely and effective operations are maintained. Interfaces with planning, purchasing, engineering, quality and sales to ensure orders are processed on timely basis, communicates order status with customers. Processes customer complaints and supports outside sales representatives.
The environment is very fast-paced and deadline oriented. Ability to work independently as well as part of a team is key:
- Routinely check for incoming jobs from email, incoming bin, etc..
-Addresses all client inquiries and concerns in a business-like and timely manner.
-Explain complexities and scheduling of each job internally and externally to customers
-Follow up on outstanding quotes for existing customers, process purchase orders, contract review and any changes to purchase orders including delivery dates, quantities, pricing, etc…
-Contact clients with question on incoming jobs regarding specifications, deadlines, and budgets.
-Double check correctness of information given on incoming correspondence.
-Provide daily support to the shipping and production departments
-Possesses the ability to multi-task without losing focus.
-Responsible for answering incoming telephone calls.
-Provides back-up assistance to the production staff as needed--
See more at: http://www.natlmfg.com
We offer attractive benefits including medical, dental, vision, flexible spending accounts, life and LTD insurance and 401(k) plan.
Qualified candidates should forward their resume via e-mail to firstname.lastname@example.org
Johana Martinez, Director of Human Resources
National ManufacturingWhy Work Here?
Awesome Team. Great Benefits. Lots of room to grow!
Specialists in Deep Drawn Enclosures & Shallow Drawn Metal Components As specialists in deep draw technologies, National Manufacturing Co., Inc. has been producing precision deep drawn enclosures and shallow drawn metal components for over 70 years. The company is known for its tightest tolerance deep draw, and its ability to work with complex shapes, sharp corners, exotic and difficult-to-draw materials. National serves a broad spectrum of industries worldwide, including the aerospace, battery, defense, electronics, fuel cell, industrial, medical, telecommunications, commercial and consumer markets. As an ISO 9001, AS9100 and ISO 13485 certified company, National practices six sigma and lean principles, and participates in kanban, dock-to-stock, and vendor managed inventory programs with its customer base. National's engineering team collaborates during your design phase to ensure a robust and economical design, and utilizes National's library of tools to reduce upfront costs and lead times. In-house tooling design, in conjunction with concurrent engineering, ensures precision tolerances, unsurpassed quality, short lead times and low costs. Value-added services include assembly, machining, welding, and various surface treatments and coatings. - See more at: http://www.natlmfg.com We offer attractive benefits including medical, dental, vision, flexible spending accounts, life and LTD insurance and 401(k) plan. Qualified candidates should forward their resume via e-mail to email@example.com Johana Martinez, Director of Human Resources