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Service Associate

National Lift of Arkansas Little Rock, AR
  • Expired: over a month ago. Applications are no longer accepted.

Job Summary:

This person's role will assist the Service Department office with daily tasks in achieving efficiency. The role will allow the department to grow and handle incoming business better, increase customer retention, and ultimately increase customer business.

Major Responsibilities Include:

  • Manage incoming calls
  • Starting the service work order process
  • Dispatching field service technicians
  • Scheduling planned maintenance for units to be serviced
  • Actively managing work order information updates from within our back-office business application
  • Invoice dispersal
  • Assist with incoming parts, rental, sales, and service calls. Coordinating them to the appropriate groups.
  • Actively monitor which jobs technicians are worked on
  • Maintaining clear communication with customers and technicians

Qualifications:

  • High school diploma
  • Knowledge of material handling equipment/industry is a plus (but not required)
  • Dispatching and or fleet experience is a plus
  • Experience in an administrative office environment

Skill Requirements:

  • Coachable
  • Customer service oriented
  • Strong written, verbal and interpersonal communication skills
  • Ability to work efficiently in a team environment
  • Organized and detail oriented
  • Highly motivated
  • Work with sense of urgency
  • Must be proficient with technology – including the use of computers, mobile devices, and business applications

Benefits:

  • Medical and Dental Insurance
  • Life Insurance
  • Short and Long Term Disability
  • 401K and Discretionary Profit Sharing
  • Paid-Time Off
  • Paid Holidays

National Lift of Arkansas

Why Work Here?

Family owned and operated, great benefits, and room for growth.

National Lift, LLC and National Lift of Arkansas, Inc. is a material handling equipment provider serving large portions of AR, TN, MS, OK, and MO for all industrial applications. We sell, service, rent and provide parts for most industrial equipment and provide total support solutions for small to fortune 500 companies. The companies have 4 locations with main branches in Memphis and Little Rock, and look to grow to 5-6 locations between 2017 and 2019.

Address

601 W. Dixon Rd. Little Rock AR.
Little Rock, AR
USA

Website