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HR Specialist (Information Systems)
National Institute of Standards and Technology Gaithersburg, MD

HR Specialist (Information Systems)

National Institute of Standards and Technology
Gaithersburg, MD
Expired: February 24, 2024 Applications are no longer accepted.
  • Paid Time Off
  • Full-Time
Job Description
Company Info
Summary

This notice is issued under direct-hire authority in response to the Creating Helpful Incentives to Produce Semiconductors (CHIPS) Act of 2022 for which NIST has a critical hiring need.

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.


Clarification from the agency

U.S. Citizens

Videos

Duties

This position supports transforming HR operations by leveraging the ServiceNow platform to streamline processes, enhance employee experiences, and, improve organizational efficiency. This role requires a blend of technical expertise, HR knowledge, and project management skills to deliver high-quality solutions.

Collaborates with HR stakeholders to understand requirements, identify opportunities for automation, and writes stories for design solutions. Lead projects from initiation through completion to include implementation and operations and maintenance, ensuring adherence to timelines and quality standards. Develops and maintains documentation, including process workflows, user guides, and training materials. Conducts user acceptance testing (UAT) to ensure functionality, data integrity, and user satisfaction. Provides end-user training, support, and troubleshooting for ServiceNow HR applications, addressing inquiries, troubleshooting, and resolving issues in a timely manner. Collaborates with cross-functional teams, including IT, HR, and business units on integrations, defects, and system enhancements. Stays informed about ServiceNow HR best practices, industry trends, and emerging technologies to recommend innovative solutions and continuous improvement opportunities. Monitors system performance, user adoption, and feedback to identify areas for optimization, training, and enhancement. Participates in regular meetings, status updates, and project reviews to communicate progress, risks, and key milestones. Prepare reports and dashboards.

Requirements

Conditions of Employment

  • U.S. citizenship
  • Males born after 12-31-59 must be registered for Selective Service
  • Suitable for Federal employment
  • Bargaining Unit Position:No


Qualifications

ZA-II

Applicants may qualify for the position in one of the following ways:

A Master's degree or equivalent graduate degree in a field related to the position.

OR

2 full years of progressively higher level graduate education leading to a degree in a field related to the position.

OR

Applicants must have one year of specialized experience equivalent to at least the GS-07 level (or ZA-I at NIST). Specialized experience is defined as experience in at least two of the following, related to HR Systems: gathering system requirements; writing user stories for system requirements; testing system requirements, creating system user guides and/or videos for training.

ZA-III

To qualify, applicants must have one year of specialized experience equivalent to at least the GS-11 level (or ZA-II at NIST). Specialized experience is defined as experience supporting HR operations and service delivery on the Service Now platform to include creating reports and dashboards; collaborating with human resources stakeholders to gather, document, and test system requirements; and create and deliver training.

Experience refers to paid and unpaid experience, including volunteer work done. We will credit all qualifying volunteer experience in your application.

The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.

If requesting reconsideration of your qualification determination, please refer to the following site: Applicant Reconsideration

Education

This position allows applicants to qualify with education. Transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However, an official copy will be required prior to a final offer of employment.

Education completed outside of the U.S. must be evaluated by an accredited organization to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Education's website. A copy of the foreign education evaluation (containing the results with a course by course listing) is required with your application.

Additional information

This position is covered under NIST's Alternative Personnel Management System (APMS). The APMS is a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Find out more about the APMS here!
  • We may share your application package with other selecting officials at NIST with opportunities like this one. Additional selections may be made through this vacancy.
  • Click all links in this vacancy announcement to view additional information or instructions.
  • You MUST select at least ONE ELIGIBILITY in order to be considered for this position.
  • All documents submitted for this announcement must be legible in order to make qualification or eligibility determinations.
  • A probationary period may be required.

We may share your application package with other selecting officials at NIST with opportunities like this one. Additional selections may be made through this vacancy.

NIST strives to build a flexible and encouraging work environment to bring out the best in our employees. To help our employees balance responsibilities at home and at work, NIST offers a variety of work-life flexibilities such as:
  • Telework
  • Flexible work schedules
  • Paid parental leave
  • Paid vacation
  • Sick leave
  • Family-friendly leave
  • Childcare subsidy program for qualifying families
  • Child and elder-care resources
  • On-site childcare center
  • Lactation spaces
  • Wellness programs
  • Fitness center
  • Employee assistance programs


  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume, optional cover letter and supporting documents to assess your qualifications for this position. Please be sure that your resume and supporting documents include detailed information to support your qualifications for this position. Failure to provide sufficient and/or legible evidence in your resume or supporting documents may result in a "not qualified" determination. You MUST also selected at least ONE eligibility (i.e., how you wish to be considered) in order to receive consideration for this position.Under Direct Hire Authority, applicants are not rated and ranked and veteran's preference does not apply.

REFERRAL

Qualified candidates are referred to a selecting official for consideration. You may be required to participate in a selection interview. You will be referred depending upon your eligibility (i.e., Merit candidate, veterans preference, etc). Please review the Evaluation Process on how applicants are review and referred based upon how they wish to be considered for the position.

CTAP or ICTAP eligibility:

If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must be determined eligible and rated as well-qualified to receive special selection priority. "Well Qualified" means that in addition to meeting the minimum qualification requirements and selective placement factor(s), if applicable, you must receive a score of 85 or higher. Please review the following site regarding required documents to support CTAP or ICTAP eligibility and additional information regarding this authority - CTAP/ICTAP Eligibility

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The documents required vary based on how you're applying (i.e., as a veteran or disabled veteran, current or former Federal employee, etc.). Please review the Required Documents for this position to find out if there are any documents required with your application. Failure to submit required documents, based upon how you apply, may result in loss of consideration due to an incomplete application package.

    A COMPLETE APPLICATION INCLUDES: 1) A resume, 2) vacancy question responses, and 3) submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, or if the documents submitted are illegible you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

    RESUME: All applicants are required to submit a resume by either creating one in USAJOBS or uploading one of their own choosing. Cover letters are optional. To receive any credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please refer to the Resume Guidance on how to build an effective resume.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    Click 'Apply' and we'll walk you through a four-step process on how to attach a resume and any required documents. While working an application, you may review, edit, delete and update information. You must complete the online application process and submit any required documents by 11:59 p.m. Eastern Standard Time the closing date of the announcement unless an applicant cut off has been identified (see the SUMMARY section, as appropriate). If an applicant cut off has been indicated, the announcement will close by 11:59 p.m. Eastern Standard Time on the date the cut off number has been met.Once your application has been submitted, you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

    NEED HELP?-If experiencing any difficulties with the online application process (anything after you have clicked the 'Apply Online' button): please contact the Agency Contact listed on this announcement between normal business hours (8:00 a.m. - 4:00 p.m. ET). If receiving any kind of error message, please be ready to provide a screenshot or at a minimum, the error message text and number. If necessary, we will provide you with a technical support number for further assistance.

    - If having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder): please visit the USAJOBS Resource Center. We regret that we are unable to support any issues with USAJOBS, as this service is not maintained by the NIST.

    - If experiencing a significant hardship which hinders your ability to apply on-line, please contact the Agency Contact listed on this announcement prior to the vacancy closing date and during normal business hours to discuss your situation.

    Agency contact information

    Sarah Sadler

    Phone

    301-975-6296

    Email

    sarah.sadler@nist.gov

    Address

    Operations and Strategic Programs Division

    100 Bureau Drive

    Gaithersburg, MD 20899

    US

    Next steps

    To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

    We will update applicant statuses when:
    • A qualification determination is made. If found not qualified/eligible, no additional updates will be provided.
    • Applications are referred to the selecting official.
    • A selection decision has been made.

    Please notify us if your contact information changes after t...

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