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Support Services Specialist

National Gallery of Art Washington, DC
  • Expired: over a month ago. Applications are no longer accepted.
Support Services Specialist


National Gallery of Art

##### ASD-TR


- ##### Open & closing dates

07/12/2019 to 07/26/2019

- ##### Service


- ##### Pay scale & grade

GS 06

- ##### Salary

$42,308 to $55,006 per year

- ##### Appointment type


- ##### Work schedule

Full-Time - Full time


1 vacancy in the following location:


Washington, DC 1 vacancy

##### Relocation expenses reimbursed


##### Telework eligible


- Duties

### Summary

The purpose of this position is to assist in the planning and
scheduling of taxi, courier, and vehicles requests, perform
transportation and related administrative functions; operate Gallery
owned and leased vehicles; transport supplies, materials, equipment,
and passengers to and from the Gallery and within Washington, DC,
Virginia and Maryland area; and perform operator maintenance on NGA
owned and leased vehicles.

Learn more about this agency

### Responsibilities

The incumbent will:

**Process Taxi, Courier and Vehicle requests:**

- Processes taxi, courier and vehicle requests from NGA
departments and follows up on the coordination of transportation
needs with requesting offices.

- Schedules designated NGA and ASD Driver(s) and contractors to
meet customer's taxi and courier requirements and deadlines.

- Collects, verifies and maintains vehicle mileage data on NGA
owned and leased vehicles and submits information to supervisor
as needed.


- Uses and maintains the department's transportation databases and
monitors transportation information for proper data entry.

- Reviews, records, and compiles information related to vehicle
assignment and use, mileage, preventive maintenance services,
fuel consumption, and vehicle accidents.

- Prepares transportation-related reports (i.e., workload,
maintenance, and fuel usage) for supervisor and upper

- Monitors transportation repair and supply expenditure records,
and prepares budget reports to supervisor and upper management.

- Monitors vehicle repair and maintenance contracts, purchase
orders, and purchase card on NGA owned and leased vehicles


- Serves as the back-up driver with periodic responsibility of
transporting the Trustees, Director or Executive Officers on
official NGA business.

- Performs operator maintenance on all Gallery owned and leased
vehicles, monitors fluid levels and checks hose connections,
checks and replaces lights, and checks and maintains proper tire

- Prepares daily vehicle inspection reports, prepares and complete
vehicle trip tickets, logs, and status reports; preventive
maintenance records; and accident reports.

- Maintains all required administrative log sheets and reports.

- Must maintain Class B Commercial Driver's License

**Purchase Card:**

- Serves as the p-cardholder for APPL using allotted funds per
Gallery purchase card policy and procedures.

- Follows the GSA SmartPay procedures related to authorized and
unauthorized transactions.

- Maintains records of purchase and related transactions for
historical and audit purposes. Reviews all information on the
monthly statement, verifying charges, credits, outstanding
disputes, and refunds.


- Assists with requests for property movement functions for items
scheduled to be moved or relocated to the NGA Warehouse or
different offices on an as needed basis.

- Assigned other duties that include general support services
functions as required.

### Travel Required

Not required

##### Supervisory status


##### Promotion Potential


- #### Job family (Series)

0342 Support Services Administration

- Requirements

### Conditions of Employment

- You must be a U.S. citizen to apply for this job.
- Subject to a background/suitability investigation.
- Designated and/or random drug testing may be required.
- Selective Service Registration is required for males born after
- Time-In-Grade requirement must be met by the closing date of the

Your resume serves as the basis for qualification determinations and
must highlight your most relevant and significant work experience
and education (if applicable) as it relates to this job opportunity.
Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religious; spiritual; community, student, social).
Your resume must include the dates of all qualifying experience
(from month/year to month/year) and the number of hours
worked/volunteered per week.

### Qualifications

**SPECIALIZED EXPERIENCE:** Applicants must have a minimum of one
year of specialized experience at a level of difficulty and
responsibility comparable to the next lower grade or comparable pay
band in the Federal service or equivalent experience in the private

Candidates must meet the Qualification Standards Handbook
requirements for GS-342-6. This requires at least 1 year of
specialized experience equivalent in responsibility to the GS-5
level in the Federal service OR 4 years of education above High
School level. Specialized experience is performing a range of
coordinating and supportive duties in personal property, logistics
or transportation functions.

Your application and resume must demonstrate that you possess the
following knowledge, skills and abilities (KSAs). Do not provide a
separate narrative written statement. Rather, you must show in your
r?sum? how your past work experience demonstrates that you possess
the KSAs identified below. If asked to do so, cite specific examples
of employment or experience contained in your resume and describe
how this experience has prepared you to successfully perform the
duties of this position. DO NOT write "see resume" in your

Those applicants who meet the minimum qualification requirements
will be evaluated against these factors to determine the
best-qualified candidates.

- Knowledge of GSA fleet vehicle procedures, and skill in
operating motor vehicles with a gross vehicle weight up to
26,000 pounds.
- Knowledge of warehousing functions and procedures such as
receipt, storage, distribution and material handling.
- Knowledge of Federal personal property management procedures.
Knowledge and experience applying inventory, transfer, and
disposal methods to customer's requirements.

**Time-in-Grade:** Current Federal employees must meet time-in-grade
requirements by the closing date of this announcement to receive
consideration under merit promotion procedures.

**CTAP/ICTAP candidates:** To be considered "well qualified" you
must meet all of the requirements as described in this section.

You must meet all qualifications and eligibility requirements by the
closing date of this announcement.

### Education

**EDUCATION:** *Are you using education to qualify?*

Although this position does not have a positive education
requirement, you may submit copies of your transcripts or a course
listing. You must provide documentation supporting your education

Education must be obtained from an accredited institution recognized
by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by
the U.S. Department of Education. For special instructions
pertaining to foreign education and a list of organizations that can
evaluate foreign education, see the Department of Education website.

### Additional information

- **The National Gallery of Art fosters a diverse and inclusive
workplace and is an Equal Opportunity Employer.**

? More than one selection may be made from this vacancy

? Some positions may require completion of a probationary period
of up to 1 (one) year.


? All males born after December 31st 1959 must abide by laws
regarding Selective Service registration. To learn more about
this law, visit the Selective Service web page, Who Must
Register. If you are not registered and don't have an approved
exemption, you will not be eligible for employment with the
Federal government.

EEO Policy:\_Policy\_Statement

Reasonable Accommodation Policy:\_Accommodation\_Policy\_Statement

Veterans Information:\_Information

Selective Service Registration:

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.

The National Gallery of Art uses an application tracking system to
evaluate the responses you provide in the applicant assessment
questionnaire to determine if you meet the minimum qualifications
necessary for this position. Then, the HR Office and/or Subject
Matter Expert (SME) will conduct a quality review of your
application and supporting documentation to determine if your
qualifications meet the criteria for referral to the selecting

We will also verify that you are eligible for Merit Promotion
positions by reviewing your previous Federal employment to ensure
you meet Time-in-Grade requirements. If you are eligible to apply to
Merit Promotion announcements based on Veteran or other
non-competitive statuses, we will verify your supporting
documentation prior to referral.

*If your resume is incomplete or does not support the responses you
provided in your online questionnaire, or if you fail to submit all
required documentation before the vacancy closes, you may be rated
'ineligible', 'not qualified', or your score may be adjusted
**To preview questions please click here.**

### Background checks and security clearance

##### Security clearance


##### Drug test required


- Required Documents

Please carefully review the following list to determine what
documentation you need to submit.

*Some documents may not apply to all applicants. If you are unsure,
click the link for each document type to read more.*

**ALL APPLICANTS: You must submit a resume supporting your
specialized experience and responses to the online

- Your resume should list all work experience (paid and unpaid);
you should list the full name and address of the each employer.
- Your experience listing should show the start and end dates
(include month, day, and year); you must also list the average
number of hours per week that you worked.
- Your resume should also include any education and training you
have completed (list the program title, subject area, number of
hours completed, and completion date).
- For more information about what to include in your resume,
please view thisUSAJOBS Resume Tutorial video on YouTube.
- It is important that your resume is complete and thorough. If
any of the above information is not included in your resume, we
may not be able to fully credit you for your experience.

**If specific educational requirements are indicated for this
vacancy:** Documentation verifying your educational claims which can
include unofficial transcripts or any report listing institution,
course title, credits earned and final grade. Please see the
Education section for more information.

**Current and former Federal employees:** Most recent SF-50
(Standard Form 50 - Notice of Personnel Action).

To properly verify status eligibility, your SF-50 must show the
following. If you do not submit an appropriate SF-50, we cannot
verify your status eligibility!
1. Full position title;
2. appointment type;
3. occupational series;
4. pay plan, grade, and step;
5. tenure code; and
6. service computation date (SCD).

**Displaced Federal employees:** To be considered CTAP/ICTAP
eligible, you must submit documentation verifying your involuntary
separation and CTAP/ICTAP status. Please see the OPM Guide to Career
Transition for more information.

**Veterans:** Veteran eligibility documentation (DD-214, VA Letter,
Standard Form (SF) 15 as applicable). Please note: If you are a
veteran who has not yet been discharged, you may provide a statement
of intent to discharge from your agency which will allow you to
apply under the (Veterans Opportunity to Work) VOW to Hire Heroes
Act of 2011.

**Persons with Disabilities:** Individuals with intellectual
disabilities, severe physical disabilities, or psychiatric
disabilities may apply for appointment through the Schedule A hiring
authority. Certified verification of a disability from a licensed
medical professional; a licensed vocational rehabilitation
specialist; or any Federal, state, or District of Columbia agency or
U.S. territory that issues or provides disability benefits is
#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply

To be considered for this position, you must submit your complete
application, including all required supporting documentation (see
"Required Documentation" section) no later than 11:59pm EST on the
closing date of this announcement. If you fail to submit a complete
application prior to the closing time (regardless of when you
started) the application system will not allow you to finish!
Requests for extensions will not be granted, so please begin the
application process allowing yourself enough time to finish and
submit your application before the deadline. Our application system
displays a countdown timer in the top-left corner of the screen for
your reference.

**Steps to submit a complete application:**

1. You must have an active USAJOBS account and be logged in.
2. You must have a completed resume associated with your USAJOBS
3. Once you are logged in and all of your application materials are
ready, click on the 'Apply Online' button to get started.
4. You will be given the option to include your resume, documents,
and demographic information from your USAJOBS profile. You will
then be transferred to the National Gallery of Art's application
tracking system. If you select documents from your USAJOBS
account, you **MUST** complete the download process in a later
step or your USAJOBS documentation WILL NOT be transferred! See
Step 6.
5. You must respond to all applicant assessment questions,
carefully following all instructions provided.
6. You will then be asked to upload additional supporting
documentation. If you selected documents from USAJOBS prior to
being transferred to our application system (Step 4), you will
need to click the "USAJOBS" link to complete the transfer
process. These documents ARE NOT automatically transferred! It
is ultimately your responsibility to make sure that all required
documents are either faxed, uploaded, or transferred from
USAJOBS successfully. If you are unsure whether your documents
went through, please contact the Agency Contact listed on the
announcement BEFORE the vacancy closes.
7. IMPORTANT: In the final step of the application process you will
be shown a copy of your resume and all the information you
entered during the application process. You must click the
'Finish' button at the bottom of this final page and receive
confirmation that your application has been received.**If you do
not click 'Finish', your application will not be received!**

*If your resume does not support the responses in your application
questionnaire, or if you fail to submit required documentation
before the vacancy closes, you may be rated 'ineligible', 'not
qualified', or your evaluation rating may be adjusted

**Steps to modify or withdraw your application:**
1. Return to USAJOBS and log in to your account.
2. In the "My Account" screen, click "Application Status" in the
left-hand column.
3. You will see a table list of all the jobs you've applied to,
click on the title of the application you want to modify.
4. **If the announcement is still open** the button which normally
says "Apply Online" will instead say "Edit Application", click
that button. (If you wish to withdraw your application from
consideration after the closing date, contact the HR Specialist
listed on the announcement.)
5. You will be directed back to NGA's application tracking system
where you can make changes, or you can click "Withdraw
Application" to remove your application from being considered.

- If you experience any difficulties with the application process
(anything after you have clicked the 'Apply Online' button),
please contact the Agency Contact listed on this announcement
during normal business hours. If you are receiving any kind of
error message, please be ready to provide a screenshot or at a
minimum, the error message text and number.
- If you are having trouble with USAJOBS (searching for jobs,
account password/profile issues, or Resume Builder help, please
visit the USAJOBS Resource Center or contact USAJOBS HELP.
Regretfully, NGA cannot resolve issues with your USAJOBS
account. We regret that we are unable to support any issue with
USAJOBS, as this service is maintained by the Office of
Personnel Management exclusively.
- If you are experiencing a significant hardship which hinders
your ability to apply online please contact the Agency Contact
listed on this announcement during normal business hours to
discuss your situation. Resumes and/or supporting documentation
alone will not be considered without the inclusion of a hard
copy application packet. The complete package is due no later
than 5:30 PM EST on the closing date of this announcement.

### Agency contact information

### Jamaal Carrington

##### Phone


##### Fax


##### Email

##### Address

National Gallery of Art
4th and Constitution Avenue NW,
Washington, District of Columbia 20565
United States

Learn more about this agency

### Next steps

After each step in the recruitment process, your status will be
updated in our application tracking system. Once this happens, if
you have elected to receive e-mail updates, you will be notified
through your USAJOBS registered e-mail address. If you have not
elected e-mail updates, you can review your current application
status in USAJOBS at any time. Please check that your USAJOBS
profile contact information is current and correct each time you
apply to a job--this will ensure we are able to contact you as
quickly as possible.

In addition to changing your status online, we will send you e-mail
notifications at each major step in the process, to include:
application received, eligible or not eligible, referred or not
referred, selected or not selected.

We expect to make a selection within 30 to 90 days of the closing
date of this announcement.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on For the full announcement and to
apply, visit Only resumes
submitted according to the instructions on the job announcement listed
at will be considered.

National Gallery of Art


Washington, DC