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Client Service Representative

National Fulfillment Services Aston ,PA
  • Posted: over a month ago
  • $13 to $15 Hourly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

Position Purpose: The Client Service Representative directly manages our clients and their customer’s fulfillment activity within the framework of our operations. The CSR works effectively with the Director of Client Services and other NFS stakeholders to deliver exceptional service to clients and their customers by managing the full spectrum of the fulfillment process. The CSR collaborates with other departments to find common strategies to improve the overall fulfillment operations at NFS.

Job Functions and Responsibilities:

  • Direct communication with client in both written and verbal form
  • Understand, support, and implement client-directed efforts
  • Interface with third-party vendors, learning additional software processes
  • Understand and support the flow of information to clients for accounting, reporting and inventory
  • Coordinate activities in the contact center including updating promotions, forecasting volume, improvement of service levels by assisting in the training of call center agents
  • Coordinate activities with the distribution center managers.
  • Enter purchase orders, wholesale orders or other production-based activities as necessary or as directed
  • Manage higher level customer service and perform root cause analysis to reduce problems in the center.
  • Manage tasks for both internal and external projects
  • Handling account for Seasonal decor, artisan-crafted home / garden furnishings and memorable gifts.

Job Qualifications:

  • Associates Degree preferred
  • 3+ years' experience in customer service
  • Logistics background is preferred
  • Experience with Microsoft Office Suite is required - Word, Excel and Access
  • Exceptional verbal, written and communication skills
  • Self-motivated and enthusiastic
  • Ability to work well independently or with a team
  • Demonstrated problem solving, customer service and decision-making abilities
  • High energy level and ability to thrive in a fast-paced environment

Physical / Environmental Demands:

  • Requires standing, sitting and walking for prolonged periods of time.
  • Typically work is in an office environment where the noise level is low to moderate.
  • Occasionally work is in a warehouse environment where the noise level is moderate to loud.
  • Occasional exposure to temperature variations in the warehouse
Company Description
Established in 1965, National Fulfillment Services is a third-party logistics company offering order management, fulfillment, customer service and kitting solutions to e-commerce, catalog, auto-ship and multichannel companies.

As part of the Metro Supply Chain Group, Canada’s largest privately-held provider of third-party logistics, National Fulfillment Services has the capability, physical size, financial strength and buying power to service even the most complex distribution projects. Today, we employ almost 200 people across five distribution centers encompassing 210,000 sq. ft. of a network spanning 6,000 employees and 12,000,000+ sq. ft. Although large, our primary focus on facilitating deep strategic relationships has been the common denominator in our customer retention.

Over our 50+ year history we have provided support to the largest users of fulfillment services in the country. In an industry where a tarnished reputation quickly leads to corporate extinction, we have maintained our leadership by providing reliable on-time performance with the highest degree of integrity. At the heart of our organization are four pillars that form the foundation of our philosophy: Our Customer, Our Team, Our Company and Our World. Each works as a guiding principle in the way we do business, driving the entire operation to do the right things, the right way, every time.

National Fulfillment Services

Why Work Here?

National Fulfillment Services offers a diverse environment where employees are empowered, commitment is rewarded and ideas are encouraged.

Established in 1965, National Fulfillment Services is a third-party logistics company offering order management, fulfillment, customer service and kitting solutions to e-commerce, catalog, auto-ship and multichannel companies. As part of the Metro Supply Chain Group, Canada’s largest privately-held provider of third-party logistics, National Fulfillment Services has the capability, physical size, financial strength and buying power to service even the most complex distribution projects. Today, we employ almost 200 people across five distribution centers encompassing 210,000 sq. ft. of a network spanning 6,000 employees and 12,000,000+ sq. ft. Although large, our primary focus on facilitating deep strategic relationships has been the common denominator in our customer retention. Over our 50+ year history we have provided support to the largest users of fulfillment services in the country. In an industry where a tarnished reputation quickly leads to corporate extinction, we have maintained our leadership by providing reliable on-time performance with the highest degree of integrity. At the heart of our organization are four pillars that form the foundation of our philosophy: Our Customer, Our Team, Our Company and Our World. Each works as a guiding principle in the way we do business, driving the entire operation to do the right things, the right way, every time.

Address

105 S Commerce Dr.
Aston, PA
USA

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