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Service Specialist

National Fuel Gas Erie, PA

  • Salary $21 Hourly
  • Benefits Offered Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time

National Fuel is looking for qualified and dedicated people to help us further improve the efficiency and quality of our services while providing our customers with outstanding service. We currently have a Service Specialist position available at our Erie Service Center located in Erie, PA. As a member of the National Fuel team, you will enjoy an exciting and challenging work environment where top performance is recognized and rewarded. The typical work schedule for this position is Wednesday through Sunday from 3:30pm to midnight and could include some overtime. Applicants must live within a 20-mile radius of the Erie Service Center located at 225 Wayne Street, Erie, Pennsylvania or be willing to relocate. Candidates may be given 6 months from their hire date to permanently relocate.


Customer Service personnel are responsible for a variety of customer service functions including:

· Emergency leak response

· Reading meters and performing collection work

· Mechanical fitting work

· Re-lighting appliances

· Line locating

· Maintain manual and electronic operating records

· Perform installs, changes, builds or rebuilds all sizes of meter sets and associated equipment


  • High School diploma or equivalent
  • Valid Driver’s License with a clean driving record
  • Experience in plumbing, heating, air conditioning or a related field
  • Mechanical aptitude and the ability to troubleshoot technical issues
  • Excellent customer service/communication skills
  • The physical capability to work outdoors in all types of weather and the ability to work in and around hazards and difficult to reach areas is required.
  • Basic literacy skills. The ability to read, legibly prepare written documentation and have the ability to accurately interpret and analyze written information


  • Experience in plumbing, heating, air conditioning or a related field
  • Knowledge of gas appliance operation
  • Basic computer knowledge for work order documentation


National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA. National Fuel is proud to have an inclusive workplace where diversity is valued, hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.


This is a position within the Company’s collective bargaining unit with an hourly rate of pay of $21.24.

National Fuel offers a comprehensive benefits package including the following:

· Medical and Prescription Drug Coverage

· Paid Sick Time

· Dental Coverage

· Parental Leave for Mothers and Fathers

· 401(k) with Company Match

· Tuition Reimbursement

· Company Funded Retirement Savings Account

· Life Insurance

· Paid Vacation

· Flexible Spending Account

· Paid Company Holidays

· Charitable Giving Programs


The successful candidate will be required to pass a DOT mandated drug test, as well as participate in random drug testing. The DOT maintains a list of banned substances which includes marijuana, even if prescribed for medicinal purposes. For confidential consideration, please submit your resume and cover letter (preferably in PDF format if emailing) by July 23, 2019 to:

National Fuel

Service Specialist - #19-034PA

P.O. Box 2081

Erie, PA 16512

Or email to:

Please reference position #19-034PA – Service Specialist in the subject line of your email


National Fuel Gas


225 Wayne Street, Erie, PA 16507
Erie, PA
Posted: 7 days ago