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Director of Social Safety Net Solutions

National Council on Aging
Arlington, VA
  • Posted: over a month ago
  • Full-Time
Job Description

Looking to innovate, grow, and make a positive impact on the lives of others? Join a nonprofit service and advocacy organization whose mission is to improve the lives of older adults, especially those who are struggling.

We Are NCOA and we believe every person deserves to age well. That’s why we’re on a path to improve the lives of 40 million older adults by 2030. The National Council on Aging, a national voice for every American’s right to age well, has an exciting opportunity for a Director, Social Safety Net Systems and Solutions, in its Arlington, VA/Crystal City office.

The Director of Social Safety Net Systems and Solutions oversees CBA’s work portfolio comprised of programs, products, services, and initiatives that connect older adults and marginalized persons to social benefits and supports. The goal of these programs is to close the health and wealth inequity gap for vulnerable populations—e.g., women, BIPOC, LGBTQIA+, people in rural areas, economically insecure adults—making them more likely to age with dignity and socioeconomic stability. The Social Safety Net Systems & Solutions portfolio includes NCOA’s collaboration with federal and state agencies, corporate partners and funders, and national, regional, and local nonprofits and CBOs. Key focus areas include federal and state benefits programs that reduce household costs or increase household income, Medicaid, Food & Nutrition Security, Family Caregivers and Supports, and Social Determinants of Health. The Director is responsible for portfolio management and operational oversight, financial oversight, business and partnership development within the portfolio, staff development, and setting and executing strategy that builds NCOA’s capabilities, offerings, and brand in the market.

Initial projects will include:

  • Managing two major grants and actively participating in a recently initiated grant.
  • Collaborating with the Senior Director to reassess the baseline for the Social Safety Net Systems and Solutions portfolio, including but not limited to performance on existing projects.
    1. Assessing the baseline against NCOA’s service targets for specific communities and populations.
    2. Assessing the baseline against evidence-based and promising practices for community and population impact.
  • Participating in market research efforts and identifying service, product, and program gaps in the field.
    1. Analyzing this information to identify portfolio gaps and strategic growth opportunities for CBA.

Key responsibilities include the following:

Portfolio Management & Operational Oversight

  • Provide successful and accurate planning, execution, and oversight of portfolio area projects, which include numerous programs, products, services, and initiatives.
  • Work with leaders and staff in this portfolio area, as well as broader CBA and NCOA staff and leadership, to ensure that all project plans are accurate, on track, and reflect the most efficient use of available resources.
  • Ensure project goals and objectives are accomplished in accordance with priorities, time, and budget and contract parameters.
  • Maintain a culture of open communication and risk mitigation across all projects and operations.
  • Cultivate and maintain strong relationships with existing funders, philanthropic and corporate sponsors, clients, consumers, and partners to ensure their needs and expectations are met.
  • Manage deliverables and proactively monitor performance across the portfolio to ensure NCOA meets or exceeds performance and outcomes for grants within the portfolio and across CBA.
  • Build and effectively manage matrixed teams for portfolio projects.
  • Proactively assess financial progress, vulnerabilities, and risks to large programs. Identify weaknesses and support development of contingency plans.
  • Oversee subcontractors across projects.
  • Contribute to and support roll-out of preferred operational practices across CBA staff.
  • Participate in strategic planning and visioning sessions and lead ad hoc strategic efforts.
  • Partner with the CBA leadership team to analyze market trends and identify opportunities/threats. Develop plans to achieve CBA’s and NCOA’s objectives related to its Equity Promise, revenue, presence, social impact targets, and other key measures.
  • Monitor and ensure achievement of OKRs (objectives and key results) and KPIs (key performance indicators).
  • Lead and contribute to projects within CBA and NCOA (e.g., Project Director, subject matter expert, facilitator, team participant).
  • Prepare and deliver executive presentations to senior leadership teams within NCOA and at external partners.
  • Regularly report in an update Asana, Salesforce, WizeHive and other internal and external reporting tools and platforms. Provide quarterly dashboard updates and timely status on accounts, opportunities and other growth initiatives, and ongoing operations within CBA.

Portfolio & CBA Financial Performance

  • Attain financial goals set for the portfolio and support financial goals for CBA broadly.
  • Collaborate with the CBA Senior Director and NCOA’s Finance Department to achieve financial goals for the Social Safety Net Systems & Solutions portfolio while also actively engaging in and supporting CBA’s financial targets.
  • Support development of FY (Fiscal Year) budgets and tracking of performance vs budget.
  • Manage activities to meet or exceed quarterly top line, net revenue, gross margin objectives.
  • Support activities to meet or exceed indirect spending and contribution margin objectives.
  • Closely monitor and forecast financial performance and to proactively take steps to mitigate risks, right-size teams, or take other mitigation steps when necessary.
  • Embrace fiduciary responsibilities and model behaviors that demonstrate the professional pursuit of NCOA’s long-term financial goals and health.

Portfolio Business & Partnership Development

  • Work with the CBA Senior Director, NCOA’s Business Development team, and multiple other NCOA departments and staff to achieve growth in revenue and diversification among existing and across new funders, and enhance existing and cultivate new partnerships, with emphasis on portfolio area goals and in support of CBA- and NCOA- wide goals.
  • Pursue portfolio area business development that is aligned with and advances NCOA’s mission and CBA’s strategic objectives.
  • Attain yearly revenue goals for the portfolio area and CBA.
  • Develop, maintain, and encourage productive relationships with funders and partners.
  • Identify and leverage existing relationships among staff in the portfolio area and the leadership team within CBA and other NCOA departments to pursue business development.
  • Serve as primary liaison between CBA and external parties as it relates to key portfolio area projects and to pursue strategic opportunities.
  • Lead and/or support proposal efforts, grant writing, teaming, and strategic pricing.
  • Lead initiatives that drive long-term growth, including new initiatives, pilots, and partnerships nationally and, at times, regional or local areas. This includes developing new and enhancing existing programs, products, and services that are (1) evidence-based or guided by promising practices; (2) that show demonstrable impact on target communities and populations; and (3) for which there is sufficient evidence that the new or enhanced activity will add revenue to and be sustainable within CBA’s portfolio.

Staff Development

  • Create opportunities for portfolio area staff growth and leadership pipeline strengthening.
  • Supervise portfolio area staff, maximize productivity, and identify and address performance concerns in a timely manner.
  • Work with the CBA leaders to coordinate project staffing to maximize opportunities for full staff utilization and career development.
  • Mentor staff and provide constructive feedback and guidance, which requires the Director to identify, document, actively contribute to, and address professional development goals, performance issues, areas for growth and progress, toward development goals.  The Director must also identify projects and opportunities and structure tasking to provide opportunities for growth and professional development, and coach on problem solving to address issues as needed.
  • Objectively identify top performers and work to provide new opportunities to support retention.
  • Identify internal and external candidates to strengthen NCOA’s leadership pipeline.
  • Recruit and retain mission-oriented staff to further develop a culture of purpose across CBA and NCOA activities.

Professional Experience/Qualifications:

  • Master's degree (e.g., MBA, MPP, etc.)
  • 8-10 years of relevant work experience in social benefits programs and management of programs for vulnerable and marginalized populations such as low-income populations, and older adults as well as work with moderate- and middle-income populations and BIPOC populations.
  • 5+ years’ experience managing and leading federal and state contracts; corporate grants, sponsorships, and contracts; and collaborative efforts with external partners.
  • Strong knowledge of and experience with state and local health and human services programs, program operations and understanding of agencies’ program improvement, administrative management and oversight, and regulations.
  • Strong understanding about various state and local programs and policies across the country, including familiarity with national and state policies that affect social safety net systems and benefits (and the interplay between federal and state entities in administering programs) is required. Knowledge base and experience must include strong knowledge of Medicaid programs and, ideally, also includes familiarity with programs such as Medicare, SNAP, LIHEAP, LTSS, and other public benefits programs (see BenefitsCheckUp for more examples).
  • Experience managing budgets coupled with financial acumen.
  • Experience leading teams to execute all aspects of transactions including planning, analysis, proposal development, negotiation, execution, and integration.
  • Proven ability to work effectively across internal and external organizations, including cross-functional, matrixed, and inter-organizational teams.
  • Experience defining, applying, and monitoring KPIs or OKRs.
  • Demonstrated experience analyzing markets, partners, and competitors to develop 3–5-year growth strategies and plans. Integrate strategy, operations, financial management, and revenue growth tactics to prioritize and execute on highest-value opportunities.
  • Significant business development and project management experience, including 3+ years’ experience leading teams to respond to RFP/RFI/RFQ for federal, state, and philanthropic opportunities.
  • Understanding of and demonstrable involvement in grant writing and reporting.
  • Experience in network and strategic partner development and grassroots activation around a specific cause.
  • Ability to handle projects with multiple work streams, with proven success over a wide variety of business opportunities. Demonstrable ability to successfully solicit and obtain new sources of funding from foundations, corporations, government agencies, and other sources. Drive to identify and execute nontraditional opportunities while moving quickly to garner “buy in” from key stakeholders. Experience generating substantial new program ideas with funding potential.
  • Proven ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Advanced oral and written communication skills, including exceptional presentation, public speaking, negotiation, and interpersonal skills. Executive presence to clearly communicate compelling messages to senior leaders and business partners.
  • Proficiency in MS Office and SharePoint, Salesforce, project management platforms, web-based platforms, and other tools.

Other Preferred Qualifications:

  • Demonstrable experience in health care, community health related work, social determinants of health, etc. is highly desirable.
  • Demonstrable experience or familiarity with food security programs.
  • Frontline experience in safety net programs.

NCOA is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or any other characteristic protected by applicable law. NCOA believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

National Council on Aging


Arlington, VA
22202 USA