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Technical Support Specialist

National Conference of Bar Examiners
Madison, WI
  • Posted: over a month ago
  • Full-Time
Job Description
Salary: $52,000-$60,000

The National Conference of Bar Examiners (NCBE) is a nonprofit organization that provides high-quality assessment products, services, and research for the benefit and protection of the public and the legal profession. We assist state courts and licensing authorities with fulfilling their responsibility to determine minimal competence for entry to the legal profession.


Diversity, fairness, and inclusion are central to NCBE’s mission and to our vision for a competent, ethical, and diverse legal profession. NCBE provides an inclusive and family-friendly environment, flexible schedules, remote work options, and competitive salary and benefits.


The Technical Support Specialist provides professional technical services and end-user support on a wide array of systems and software applications via telephonic, electronic, and in-person contact. The Technical Support Specialist performs a wide range of IT support tasks using strong customer service, troubleshooting, and documentation skills.  A successful candidate must be able to work with users and assist them in their use of technology.


Essential Duties and Responsibilities:


General Help Desk support for external users

  • Perform Help Desk telephone and email support for users of NCBE's public facing web applications.
  • Resolve issues which primarily relate to account creation, account management, and application use.
  • Use established guidelines and own judgment in determining priority of each call and identifying issues that require escalation.
  • Maintain records of support and update Help Desk documentation as needed.

 

General Help Desk support for internal users

  • Perform Help Desk support for fellow NCBE users both remote and at the corporate office in Madison, Wisconsin.
  • Resolve service requests related to account management, applications, and end user hardware. Supported applications include but are not limited to MS Office suite (Outlook, Word, Excel, Teams, and SharePoint), Adobe Acrobat Pro, Windows 10, and custom in-house applications.
  • Perform general hardware support such as set-up, maintenance, and updates of user workstations and peripherals.


Other miscellaneous duties include:


  • Manage inventory of occasional use equipment such as laptops and projectors that are checked out on an “as needed” basis.
  • Monitor and work incoming service requests to completion and escalate to development or engineering staff when appropriate. 
  • Manage supplies inventory.
  • Evaluate new hardware/software solutions.
  • Perform quality control testing as needed for internal or web-based applications.
  • Suggest methods to enhance end user experience.


Qualifications:


  • Associate degree in technical specialty or relevant work experience.
  • Excellent customer service skills; effective oral and written communications, particularly in documenting work and communicating technical information to non-technical users.
  • Strong work ethic, professional, organized, and flexible; able to work independently to solve issues through self-directed research and troubleshooting.
  • Ability to handle and prioritize multiple tasks.
  • Prior knowledge in MS-Office suite of applications and email software programs in general. Formal training and/or proven experience is preferred.
  • Solid foundation of knowledge of PC hardware configuration and Windows operating systems.
  • Fundamental understanding of Microsoft server administration, Active Directory, and network connectivity methods.


Mission

NCBE promotes fairness, integrity, and best practices in admission to the legal profession for the benefit and protection of the public. We serve admission authorities, courts, the legal education community, and candidates by providing high-quality


  • assessment products, services, and research;
  • character investigations; and
  • informational and educational resources and programs.


EEO Statement
NCBE is proud to be an equal employment opportunity organization. We are committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, national origin, ethnicity, ancestry, religion, creed, age, disability, marital status, sexual orientation, sex, gender identity, genetic information, protected veteran status, military service, arrest/conviction record, or any status protected by applicable federal, state, and local laws and regulations.


Please note that applicants may be contacted via email throughout the hiring process. We suggest that you add BambooHR (@bamboohr.com and @app.bamboohr.com) to your Approved/Safe Sender list so that email notifications are delivered to your inbox and not marked as spam. 

National Conference of Bar Examiners

Address

Madison, WI
53703 USA

Industry

Technology

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