This technician will provide field service support focused on implementation of I-ETMS (Interoperable Electronic Train Management System) and overall Positive Train Control (PTC) program. The field service technician will be the primary technical support resource at the respective work site and provide on-site and remote support to customer maintenance personnel and operations teams, and carry out the following primary duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive, Troubleshoot, Reprogram, and Repair I-ETMS® equipment at Customer’s facility.
- Develop product knowledge required to properly install, maintain, test, and troubleshoot I-ETMS systems, including interfaces to airbrake, recording and locomotive systems.
- Guide and assist Customer employees and craft in the installation, testing, troubleshooting and operation of the I-ETMS systems, as required
- Communicate technical and operational details to stakeholders in PTC systems
- Participate in final installation steps with Customer; support post-installation testing procedures
- Work primarily first shift on Customer property; field service technician must be flexible to assist Customer at any time, by phone or on site as required, for necessary support of system troubleshooting and maintenance activities.
- Travel domestically, on occasion, for I-ETMS installation and support, integration testing, training, etc., as directed
- Assist Customer with development of short term action plans and long term reliability initiatives
- Interpret schematics and drawings
- Bachelor’s Degree in Engineering or Associate’s Degree in Electronics or Computer Technology.
- Computer hardware and software system knowledge required
- Experience with Positive Train Control, or I-ETMS specifically, preferred
- Knowledge of locomotive operation, electronics, and control systems and/or railroad experience preferred, though not required
- Experience with pneumatic systems; field installation and testing of electronics; software installation, configuration and testing; and mechanical systems.
- Ability to read, interpret and explain technical documents such as engineering drawings and specifications, test procedures, and electrical schematics required
- Demonstrated ability to troubleshoot electrical, electronic, software, and complex system issues
- customer facing experience preferred
- Must be able to work independently, in geographically dispersed locations, with minimal supervision
- Proficiency in MS Office software.
- Knowledge of programming languages such as C++, Java, Python, SQL, and Ruby a plus
OTHER SKILLS AND QUALIFICATIONS
- Field service/field engineering experience a plus
- Knowledge of electrical and mechanical installation techniques and principles
- Knowledge of Lean tools, principles and activities.
- Experience developing and improving business processes
- Experience and knowledge of basic statistical analysis and reliability tools
- Analyze processes and workflow. Suggest and implement continuous improvement within the organization
- Strong verbal and written communications skills; technical writing skills and ability to communicate on a technical level with engineers, customers, railroad craft personnel and co-workers.
- Ability to apply commonsense and logical progression to problem solving challenges.
- Ability to comprehend instructions, specifications, and policies communicated in written, oral, or diagram form.
- Ability to capture, report, and archive highly technical data such as serial numbers, software versions, failure mode, physical condition of equipment, corrective action and repairs, and timekeeping information.
- Fluency with Wi-Fi and cellular connectivity as well as remote software installation, preferred.