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Call Center Representative #2092

National Computing Group Warren, NJ
  • expired: 22 days ago
  • $15 to $16 Hourly
  • Contractor
  • Benefits: 401k

Role Purpose:

· An Alternative Payment Solution (APS) rep will utilize a financial system to facilitate payment transactions.

· Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Programs typically consist of pharmaceutical brand initiated payment assistance solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Principal Accountabilities:

· A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.

· Quickly assesses the user's issue and provides first level support for problem resolution.

· Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.

· Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.

· Works under moderate supervision and typically reports to the Customer Service Supervisor.

Minimum Education & Experience:

· High School Diploma or equivalent

· We require candidates to have a minimum Call Center background of 3 + years.

· HIPAA certified preferred

· Experience in medical claim processing preferred.

· Bi-lingual (English/Spanish) preferred.

· Pharmacy Technician experience preferred.