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Call Center Billing Representative

National Computing Group Bridgewater, NJ
  • Expired: 18 days ago. Applications are no longer accepted.

Contract position. May be contract to hire for the right candidate.

**Requires financial check.**

Role Purpose:

  • An Alternative Payment Solution (APS) rep will utilize a financial system to facilitate payment transactions.
  • Primary Call Center contact for patients, pharmacies and medical professionals utilizing program. Programs typically consist of pharmaceutical brand initiated payment assistance solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Principal Accountabilities:

  • A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
  • Quickly assesses the user's issue and provides first level support for problem resolution.
  • Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
  • Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
  • Works under moderate supervision and typically reports to the Customer Service Supervisor.

Minimum Education & Experience:

  • High School Diploma or equivalent
  • We require candidates to have a minimum Call Center background of 3 + years.
  • HIPAA certified preferred
  • Experience in medical claim processing preferred.
  • Bi-lingual (English/Spanish) preferred.
  • Pharmacy Technician experience preferred.

National Computing Group

Address

Bridgewater, NJ
USA