TITLE: Analyst I, CyberTipline
DIVISION: Exploited Children Division (ECD)
Occasional travel for out-of-state training is required.
HOURS and SCHEDULE:
Basic hours are Monday – Friday, 9:00am to 5:30pm. However, this position entails some evening (12pm-8pm, or 2pm-10pm) and Saturday shift work on a rotating basis. Ability to work flexible hours, including holidays, is required.
Position reports to the CyberTipline Program Manager and works under the supervision of a team leader.
RESPONSIBILITY FOR PUBLIC CONTACT:
Position requires daily contact with CyberTipline reporting people on sensitive issues.Frequent contact with law enforcement,
visitors, and other interested parties requiring courtesy, discretion, and sound judgment is required.
Position is responsible for providing overall analysis and case related support service within the CyberTipline.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct background research on CyberTipline leads, using both internal and external sources of information, in an effort to assist law enforcement in their investigations. Review and process child sexual exploitation reports that are received by NCMEC Call Center/CyberTipline or generated by the ECD following established guidelines and disseminate to law enforcement agencies per the POM.
Respond to written and verbal requests for Technical Assistance and information from law enforcement and other NCMEC divisions, to include answering the CyberTipline phone line.
Determine methods, techniques, plans, parameters, and approaches to be used in conducting searches utilizing available databases.
Monitor and maintain electronic files on reports and cases within the CyberTipline.
After becoming certified on CyberTipline Report processing and Technical Assistance Requests, maintain pace and quality comparable withall CyberTipline Analysts.
Maintain the ECD news and open sources information database, used for the purpose of developing and identifying possible trends, patterns, and facts on issues relevant to the ECD.
Maintain and update national and international law enforcement contact management databases that are utilized by NCMEC staff and law enforcement.
Conduct tours of NCMEC for visiting law enforcement and other guests to promote public awareness of the CyberTipline and activities to counter child sexual exploitation.
Assist with possible short-term projects that benefit the unit as a whole.
Attend internal trainings on an as needed basis.
Other duties as assigned.
Promote and exhibit loyalty to the National Center for Missing and Exploited Children and the cause of protecting children worldwide.
Promote a professional image.
Conform with and abide by all regulations, policies, work procedures and instructions, including the ECD Mission and Values.
Communicate with co-workers, NCMEC management, the public, law enforcement officials, and other agencies in a courteous and professional manner.
Respond promptly when returning telephone calls and replying to correspondence and faxes.
EDUCATION AND EXPERIENCE:
BA or BS in Criminal Justice, Computer Science, or related discipline.
Minimum of two years’ work and/or internship experience preferred.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to balance multiple projects and meet deadlines.
Strong attention to detail.
Strong verbal and written communication skills.
Ability to maintain a high workload.
Strong computer skills to include the use of MS Office Suite or an equivalent office suite product
Must demonstrate strong Internet skills, to include familiarity with Internet Relay Chat or other chat programs (web-based chat, AOL Instant Messenger), Usenet Newsgroups, FTP, P2P, E-mail, SNSs and the World Wide Web.
Also, familiarity with tools on the Internet to conduct background research for CyberTipline Reports (e.g., search engines, DNS Lookups, WHOIS, TraceRoutes and other similar applications).
Adaptability, flexibility and ability to work as a part of a team or in an individual capacity.
Ability to handle and maintain the integrity and confidentiality of highly sensitive material and information.