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Customer Service Rep.

Nassau Financial Federal Credit Union Oyster Bay, NY
  • Expired: over a month ago. Applications are no longer accepted.

Overview:This role will be responsible for effectively developing and maintaining a financial relationship with our members by building relationships to determine their needs. To provide a product and/or service solution to help meet the member’s need in a professional, prompt and efficient manner. Overall, responsible for exceeding credit union goals.

Accountability and Responsibilities:

  • To deliver service consistent with our Service Promises
  • Exceed all established Minimum Acceptable Performance Standards.

  • Responsible for facilitating account opening inquiries & the opening of new accounts. Verifying and obtaining proper documentation. Distribution of the appropriate disclosures in order to comply with regulatory guidelines

  • Respond appropriately, accurately and timely to member questions and requests.

  • Responsible for properly maintaining and processing share and consumer loan applications through our core processing software in an efficient and timely manner.

  • Responsible and accountable for contributing to the credit union goals.

  • Accountable for the appropriate and timely response and resolution to member issues and concerns.

  • Process account inquiries, address changes, closing accounts when necessary, account maintenance requests, reconciliation and payroll requests.

  • Conduct interview to develop information concerning a member’s financial need and cross sell all products and /or services including those of credit union affiliated partners

  • Experience and Skills:

  • Job requires a High School diploma or equivalent with adequate proficiency in language math and reasoning skills and two years related experience.

  • Computer skills: To perform this job successfully, an individual should have knowledge of database software, internet application and Microsoft Office applications

  • Ability to effectively communicate with internal and external parties in a courteous and professional manner, while not impacting service to our members

  • Demonstrate strong oral and written communication skills to resolve member concerns in a professional and personable manner

We offer an exceptional benefit package (medical, dental, and 401K) and competitive salary. 35 hour work week which includes Saturday’s. eeo.m/f/v/h.

Nassau Financial FCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. Nassau Financial FCU is an Equal Opportunity Employer. m/f/h/v.

Nassau Financial Federal Credit Union

Why Work Here?

Great benefits, Great Team Members!

Nassau Financial Federal Credit Union is a community chartered Credit Union who serves anyone who lives, works, worships, and volunteers or attend school in Nassau County. We have grown to over $400 million in assets, serving over 27,000 members in five locations with additional offices available through the shared service center network. Working at Nassau Financial Federal Credit Union means being part of something larger than yourself. At Nassau Financial, it is more than a job; we offer a career experience where you can grow personally and professionally, while being an integral part of advancing our service mission Improving the financial well-being of each member and the communities we serve. At Nassau Financial, our team of professionals are the backbone of achieving our mission each day. One of the primary means to achieve this end is to develop a highly effective team of employees and advance each employee to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. We offer an exceptional benefit package (medical, dental, and 401K) and competitive salary. eeo.m/f/v/h. Nassau Financial FCU is willing to accommodate disabilities to the extent a financial services organization can without impacting financial control or member service. Nassau Financial FCU is an Equal Opportunity Employer. m/f/h/v. visit www.nassaufinancial.org

Address

2995 Long Beach Road, Oceanside, NY 11572
Oyster Bay, NY
11771 USA