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Sales Representative Business Development

Nashville Office Interiors
Chattanooga, TN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

JOB DESCRIPTION

JOB TITLE: Sales Representative

EMPLOYER: NOI Chattanooga

DEPARTMENT: Sales

REPORTS TO: Sales Management

SUMMARY: This position is responsible for generating leads, qualifies potential customers and
convinces clients to buy furniture and services from the dealership; maintaining sales volume, margin percent and new business goals on a monthly, quarterly and yearly basis.

DUTIES AND RESPONSIBILITIES:

Lead Generation

  • Networks extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizations-IFMA, BOMA, etc.)
  • Researches for leads through business journals, newspapers, industry periodicals and publications, internet, etc.
  • Cold calls potential clients in person or by telephone, or combination.
  • Participates in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership.
  • Qualifies leads into potential customers; does thorough need analysis to understand client’s requirements for furniture products and services.
  • Makes persuasive presentations to customers on dealership’s products and services in person, through written/graphic documentation and electronic means.
  • Develops detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner.
  • Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management).
  • Provides accounting department with timely information for any necessary credit checks.

Sale Implementation

  • Sets up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel.
  • Accepts responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system.
  • Ensures a responsible close of sale by obtaining signed sales orders (and terms 86 conditions, if appropriate), client purchase orders and deposits as required.
  • Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied.

Customer/Account Interfaces

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  • Ensures is available, responsive and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
  • Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction.
  • Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third party consultants/subcontractors.
  • Ensures the customer gets frequent and regular reports on order status, project progress and overall customer activity status.
  • Assists accounting in resolving any late receivables or customer credit issues.

Goals and Performance

  • Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager.
  • Provides timely reports on sales forecasts and new leads as required.
  • Participates in special sales programs sponsored by the dealership or in conjunction with the dealerships designated furniture manufacturers; attends training sessions as determined by the dealership.

Contract Furniture Management

  • Maintains knowledge of dealership’s product lines-product features, application, technical capabilities, specification, etc.
  • Maintains good understanding of contract furniture management at dealer level-account servicing, project management, order preparation, order management, factory interface, delivery and installation including sales role in those processes and procedures.
  • Functions as customer advocate for internal order fulfillment performance and service products.
  • Maintains knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends.
  • Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

  • This job has no supervisory responsibilities.

QUALIFICATIONS:

  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Computer skills required: CORE Business Operating System including CRM; Human Resource and Payroll Systems; Microsoft Office Suite including Teams; Zoom; PowerPoint.
  • Other skills required:

o Commitment to excellence and high standards. o Excellent written and verbal communication skills. o Good judgement with the ability to make timely and sound decisions o Creative, flexible, and innovative team player o Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization o Strong organizational skills; able to manage priorities and workflow. o Ability to work independently and as a member of various teams and committees.

COMPETENCIES:
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  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;

Works with integrity and ethically; Upholds organizational values.

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

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PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Frequently required to stand, walk, sit, talk, and hear.
  • While performing the duties of this job, the noise level is usually quiet.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision and distance vision.

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Job Type: Full-time

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • Monday to Friday

 

Supplemental pay types:

 

  • Bonus pay
  • Commission pay

 

Ability to commute/relocate:

 

  • Chattanooga, TN 37404: Reliably commute or planning to relocate before starting work (Required)

 

Work Location: One location

Nashville Office Interiors

Address

1307 E Main St Ste. 126

Chattanooga, TN
37404 USA

Industry

Business