Children's Services Associate, Bilingual English and Chinese

Job Title: Bilingual Children's Services Associate, English and Chinese

Department: Children's Services, 95th St. Library

Application Deadline: Open until filled

POSITION SUMMARY

The Children’s Services Associate provides reference and Readers’ Advisory services to Library customers. Assists Library customers in the use of digital and print resources, plans and conducts programs, assists librarians with collection management, and provide support services to the Children’s Services department.

RESPONSIBILITIES

• Utilizes and accesses information using a broad spectrum of resources, including print, electronic, and online resources.
• Explains, demonstrates, and assists users in the use of print and electronic resources, including computer online databases, websites, and downloadable materials.
• Provides reference and Reader’s Advisory assistance for customers, including topical research and material location in person, by telephone, and via email.
• Maintains current knowledge of new materials, services, relevant technology, and library trends.
• Plans and conducts programs for children; includes developing and implementing new concepts and themes.
• Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards, books, and other library materials.
• Assists Children’s Services Librarians with collection management following established guidelines.
• May periodically serve as Person in Charge (PIC), providing support for employees, customers, and facility issues.
• Collaborates with Marketing and IT to add content and promote services relevant to Children’s Services on the Library website and associated social networking sites.
• Prepares reports and statistics for management review as requested.
• Assists in conducting library tours and other outreach activities as required. Supports partnerships with local organizations through activities, displays, and other coordinating activities.
• Works with volunteers to assign tasks and review completed tasks.
• Troubleshoots and resolves minor computer hardware and software issues.
• Attends professional development opportunities.
• Performs other related duties and special projects as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Uses relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications.
• Ability to effectively provide reference assistance and instruction services.
• Demonstrates strong verbal and written communication skills; ability to successfully lead programs and give presentations.
• Strong interpersonal skills, working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
• Uses problem solving skills in determining priorities, finding timely solutions to departmental or system-wide issues.
• Service oriented with the ability to establish and maintain effective relationships with staff and the public.
• Successfully supports and/or collaborates on projects and programs with staff members.
• Demonstrates willingness to learn the developmental stages of children and enjoys working with children.
• Takes responsibility for consistent completion and follow-up on all tasks.
• Responsive to change and demonstrates adaptability.
• Maintains a positive approach while doing daily tasks and when faced with adversity.
• Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS

• Four-year college degree required.
• Minimum two years relevant work experience.
• Bilingual proficiency, English and Chinese.

DETAILS

The benefits of this position at the Naperville Public Library include:

• Annual Vacation Accrual: 2 weeks per year
• Holidays: 7 days per year
• Annual Sick Accrual: 12 days per year
• Illinois Municipal Retirement Fund (Pension Plan)
  

*WORK SCHEDULE

Monday                OFF

Tuesday               8:30am-5:00pm

Wednesday          5:00pm-9:00pm

Thursday              OFF

Friday                   9:00am-1:00pm

Second and fourth weekend of every month     

Saturday         9:00am-1:00pm

Sunday           1:00pm-5:00pm or 5:00pm-9:00pm

*Schedule may change

To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)