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Technical Support Specialist

NanoCellect Biomedical, Inc. San Diego, CA
  • Posted: over a month ago
  • Other

Company Overview

NanoCellect's mission is to facilitate breakthrough biomedical discoveries by making cell sorting and analysis technology more portable, affordable, and easy-to-use. We use microfluidics to make flow cytometers that enable biomedical scientists to analyze and sort cells required for drug discovery, diagnostics, and basic research.

Job Summary

The Technical Support Specialist will work side-by-side with our Customer Support Director to ensure maximum value is delivered to our clients. The ideal candidate will be self-motivated, have a passion for technology and a customer-focused mentality.

Responsibilities and Duties

  • Perform excellent analysis, assessment, and troubleshooting on NanoCellect's products Technology, sample preparation, and data analysis.
  • Achieve and maintain proficiency with the capabilities of the WOLF Cell Sorter applications as well as corresponding system and software changes.
  • Provide outstanding quality customer support, functional and technical expertise, as well as a thorough and timely response to customers via phone and email.
  • Assist with identifying the root cause of problems; manage and resolve issues in a constantly changing environment.
  • Document system defects and work with internal departments to escalate or resolve.
  • Act as a contact for customers regarding technical and “how-to” issues, as well as provide remote training.
  • Develops training materials such as instrument manual, tutorial videos, and webinars.
  • Document phone and email support transactions, identifying processes and methodologies used to diagnose and resolve the customer’s issues within appropriate CRM tools.

Qualifications and Skills

  • BS or MS in Biology or related field preferred
  • Emphasis on attention to detail
  • Strong verbal and written communications skills (bilingual a plus)
  • Excellent organizational and problem-solving skills
  • Ability to work independently and balance multiple priorities
  • Bench experience in cellular assays
  • Flow cytometry experience is a plus

Benefits and Perks

  • Unlimited PTO
  • Competitive Medical, Dental, and Vision coverage as well as Life Insurance and LTD
  • 401K
  • Professional development
  • Casual dress code, free snacks, free onsite gym access

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NanoCellect Biomedical, Inc.

Address

San Diego, CA
92121 USA

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