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Program Management Office (PMO) Director North America

Washington, DC
  • Expired: January 20, 2022. Applications are no longer accepted.


At Nandos, we want to be the most loved restaurant brand in North America, sharing the spirit of Nandos PERi-PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.


The Program Management Office (PMO) Director for Nandos North America is accountable for establishing the PMO and driving project management activities by managing the enterprise-wide project portfolio. They will coordinate and consolidate the work across all work streams relative to planning our North America timeline. They will be responsible for driving project management best practices, establishing resource and capacity management. As with all members of the Nandos family, the Project Management Office Director will be expected to wear multiple hats, seek out opportunities to make Nandos and themselves better every day, and in general, be a good team player! The essential functions of this position are mapped out below:


Business Planning and Management

  • Responsible for building and establishing the business plan for the project management office for Nandos North America
  • Administers and manages the overall business plan that includes scope, timelines, capacity, and resources within the organization
  • Creates and implements tools, templates, and processes on projects to ensure deliverables are met on time
  • Proactively identify and manage risks, issues, cross-project dependencies, and report on project status expected outcomes and benefits

Project Management, Resource and Capacity Planning

  • Responsible for Nandos North America project portfolio, which includes implementing capacity planning for resources within each department. Also, monitoring key initiatives for projects to be delivered in timely manner.
  • Partner with project leads to ensure proper resources and capacity are allocated for projects
  • Build and communicate strategic criteria for project portfolio
  • Manage key strategic projects for the company to ensure organization and timely delivery
  • Establish project prioritization criteria and processes, to ensure Nandos North America is utilizing resources on the right projects

Stakeholder Engagement

  • Partner with executive leadership and department leads on the business plan and help the organization focus on key priorities to drive efficiency in the business
  • Work with key stakeholders on cross functional projects for the organization and streamline processes to maximize resources
  • Partner with training team to help build capabilities among other project leaders within the organization


  • Bachelor's Degree with 8+ years overall Program and Project Management and 3+ years multi-program Program Director or PMO experience.
  • Strong experience in managing relationships with C-level executives (CEO, CFO, CIO, COO, etc.)
  • Demonstrated experience in supporting / leading large-scale programs and projects/initiatives to successful completion and implementation.
  • Exhibited the ability to manage conflict, escalations, negotiating compromise & influencing others, and problem solving
  • Interpersonal skills and the ability to build relationships at all levels within the enterprise
  • Excellent verbal, written, and presentation communication skills
  • Strategic thinker with an entrepreneurial mindset
  • Anticipates and addresses issues and can make decisions quickly
  • Experience facilitating within small and large groups



  • Energetic: goes the extra mile for their team
  • Rooted: sees the work as more than just a job and is enthusiastic about success in their role
  • Positive: constructive, optimistic, and confident
  • Dedicated: committed, loyal and steadfast
  • Learning orientation: desire and drive to acquire knowledge and skills necessary to perform job more effectively


  • Meticulous: demonstrates a commitment to quality and excellence in the execution of work
  • Self-motivated: initiative to undertake or continue a task or activity without prodding or supervision
  • Conscientious: hardworking, diligent, and reliable
  • Humility: modest and unassuming, taking pride and not praise in activities and achievements, this does not take the form of arrogance.


  • Courteous: respectful and considerate in manner and behavior towards others, treats others with compassion, care, and kindness
  • Adaptable: work effectively within a variety of diverse situations, and with diverse individuals
  • Team player: engaging, cooperative, contributing, and supportive of team members
  • Willing: eager, prepared, and quick to act or respond


  • Assertive: confidently communicate needs or wishes in a constructive manner
  • Resilient: effectively handle stressful or pressurized situations
  • Tenacious: persistent regardless of setbacks


  • Integrity: adherence to accepted principles of right and wrong, interesting in doing the right thing
  • Credible: honest, trustworthy, accountable, and dependable
  • Genuine: keeping everyones best in at heart

Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.



Washington, DC
20022 USA



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