Skip to Main Content
← Back to Jobs

Team Lead - Call Center

Name Not Provided Lubbock ,TX
  • Posted: 13 days ago
  • $42,000 Yearly
  • Full-Time
  • Benefits: dental, life_insurance, medical, vision
Job Description

 

A Team Lead is responsible for the day-to-day operations of a team of Customer Service Associates. This position has a direct and immediate impact on the overall efficiency and profitability of the company.

This is a Fully Remote Opportunity.

Your Day to Day:

  • Exhibit the Culture of Performance and Core Values; Teamwork, Integrity, and Excellence by regularly applying as guiding principles in the decisions and actions chosen based on Reason, Record, and Circumstance.
  • Meeting or exceeding KPI's.
  • Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and motivating employees; coordinating, and enforcing system policies, procedures, and productivity standards.
  • Responsible for the day-to-day application of organizational policies and procedures. Recognizes and recommends operational improvements to increase agent performance.
  • Avoid legal challenges by maintaining compliance with client service agreements and legal requirements.
  • Monitors performance of staff members according to established standards.
  • May participate in hiring decisions and conduct performance appraisals.
  • Other tasks and duties as assigned by the leadership team.

To be successful, you must have:

  • Associates degree preferred.
  • Have one year previous related leadership experience in a fast paced environment, preferably in a leadership role
  • Have Bronze level LEAD and Performance Culture Certifications preferred

Knowledge, Skills and Abilities

  • Strong phone presence with exemplary customer service and/or sales skills.
  • Able to coach and motivate in accordance with the company's Performance Culture.
  • Detail oriented.
  • Familiar with contact center tools, systems, and methodologies.
  • Strong MS Office skills including Word, Excel, and PowerPoint.
  • Adaptable to swift program changes, developing the skills in proactive critical thinking and problem-solving.

Environmental and Physical Requirements

  • Work in a climate controlled professional office environment with a cubicle style desk workstation.
  • Ability to be seated for 2 - 4 hours at any one time, with or without accommodation.
  • Ability to speak clearly and annunciate the designated spoken language(s) on a phone call and to others within the Supervisor and Manager levels.
  • Ability to hear, with or without accommodation, and listen for understanding with others in the designated spoken language(s), with or without accommodation.
  • Ability to use hands to type and eyes to see and read the designated spoken language on a computer monitor for recording sales information, caller information, and other specific information as require by company and/or the client, with or without accommodation.
  • Ability to follow directions and logical process flows, with or without accommodation.
  • Ability to walk or stand for 2-4 hours at a time up to 7-8 hours in a day, with or without accommodation.

Other

  • Flexible with schedule to accommodate working in a 24x7 environment and international time zones.
  • Must be able to pass a background check and drug screen.

Job Type: Full-time

Pay: $42,000.00 per year

Benefits:

  • Dental Insurance
  • Health Insurance
  • Vision Insurance

Name Not Provided

Why Work Here?

Company is Confidential

Address

Lubbock, TX
USA

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.