Job Title: Medical Receptionist Department: Physician Office Suites
Part-Time - 2-3 days per week.
General Statement of Duties: Greets, instructs and directs patients and visitors. Serves as a liaison between patient and medical support staff. Collects Time of Service Payments.
Supervision Received: Reports to Practice Manager
Supervision Exercised: None
Typical Physical Demands: Work may require sitting for long periods of time and walking to perform duties at various stations within the reception area. Also requires stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier, and other such office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
Typical Working Conditions: Work is performed in reception area. Involves frequent contact with patients and family members. Interaction with others is constant and interruptive. Work may be stressful at times. Contact involves dealing with sick or distressed patients. May be exposed to infectious diseases. Must use hazardous material precautions when handling specimens.
Position Responsibilities: (This list may not include all of the duties assigned.)
Greets patients and visitors in a prompt, courteous, and gracious manner.
Check in patients, obtains, verifies and updates necessary information in the ____ system. Scans all pertinent information into the computer.
Schedules patient appointments within the clinic and outside the clinic and follows office scheduling policies. Reschedule patient appointments when necessary and maintains physician schedule changes.
Verify appointment reminder calls.
Answers telephone “Naaman Clinic, this is (name), how may I help you?” Screens calls, takes messages, provides information and directs calls to the appropriate person.
Collects patient copay, deductibles and self-pay balances and directs patients to manager when necessary.
Assists or obtains assistance for patients when needed.
Monitors the reception area keeping it clean and organized.
Maintains work area keeping it organized and professional in appearance.
Assists other receptionist in maintaining and ordering of supplies for area.
Assists other receptionist and medical assistants when necessary.
Follows safety and infection control policies.
Attends in-service meetings.
Provides coverage for other personnel during lunch and breaks.
Carries out other similar or related duties to ensure the smooth operation of the office and optimal delivery of health care services.
Follows clinics policies and procedures regarding HIPAA and Compliance.
Independence of Operation: Performs duties independently in accordance with established standards and policy. Work assignments are subject to review and general direction.
1. Education: High school graduation or equivalent.
2. Experience: One year experience in medical office reception or other related
work. Word processing and computer experience.
3. Certificate/License: None
4. Skills and Abilities: Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Skill in operating a computer and photocopy machine. Ability to communicate and interact professionally and courteously with patients and office staff. Ability to speak clearly and concisely. Ability to read, understand and follow oral and written instructions. Ability to work independently with minimum supervision. Ability to establish and maintain effective working relationships with patients, employees and the public. Ability to maintain the confidentiality of sensitive information. Knowledge of medical terminology for interaction with patients and medical staff.