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Customer Service Representative

NUTEM Custom Manufacturing
Burlington, ON
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Reporting to the Director, Supply Chain & New Business Development, Customer Service Representative is the Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.

Key Responsibilities

·          Maintaining a positive, empathetic, and professional attitude toward customers at all times.

·          Responding promptly to customer and 3PL inquiries.

·          Communicating with customers ad 3PL through e-mail and phone communication

·          Acknowledging and resolving customer complaints.

·          Tracking appointments of outbound shipments

·          Transferring inventory from warehouse to 3PL’s in SAP

·          Keeping records of customer interactions, including BOL’s and transfer receipts

·          Communicating and coordinating with colleagues, as necessary.

·          Providing feedback on the efficiency of the customer service process.

·          Ensure customer satisfaction and provide professional customer support.


·          High school diploma, general education degree, or equivalent.

·          Ability to stay calm when customers are stressed or upset.

·          Comfortable using computers.

·          Experience working with customer support.

·          Experience as a Customer Support Specialist or similar CS role

·          Familiarity with manufacturing industry is an asset

·          Understanding of how CRM systems work

·          Excellent communication and problem-solving skills

·          Multi-tasking abilities

·          Patience when handling tough cases.

What We Offer:

 ·          Fast-growing environment, dynamic company with room for advancement.

·          Incentive Bonus Plan & Company shared benefits (100% Premium paid by the company)

·          Three Weeks Vacations & Competitive Salary

NUTEM, is an equal opportunity employer who recognizes and values a diverse workforce. NUTEM offers Values ​​that promote respect, listening, integrity, creativity, and innovation.

Company Description
At NUTEM, we strive to make sure that all our customers, big and small, can have a product produced that is of the highest quality and meets their everyday need. NUTEM is a best-in-class manufacturer of home care and personal care products. we constantly strive to not only offer the best manufacturing solution, but Also, to ensure we reduce our impact on the Earth.

NUTEM Custom Manufacturing



Burlington, ON