Customer Service Representative
- Expired: over a month ago. Applications are no longer accepted.
Reporting to the Director, Supply Chain & New Business Development, Customer Service Representative is the Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Responding promptly to customer and 3PL inquiries.
· Communicating with customers ad 3PL through e-mail and phone communication
· Acknowledging and resolving customer complaints.
· Tracking appointments of outbound shipments
· Transferring inventory from warehouse to 3PL’s in SAP
· Keeping records of customer interactions, including BOL’s and transfer receipts
· Communicating and coordinating with colleagues, as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
· High school diploma, general education degree, or equivalent.
· Ability to stay calm when customers are stressed or upset.
· Comfortable using computers.
· Experience working with customer support.
· Experience as a Customer Support Specialist or similar CS role
· Familiarity with manufacturing industry is an asset
· Understanding of how CRM systems work
· Excellent communication and problem-solving skills
· Multi-tasking abilities
· Patience when handling tough cases.
What We Offer:
· Fast-growing environment, dynamic company with room for advancement.
· Incentive Bonus Plan & Company shared benefits (100% Premium paid by the company)
· Three Weeks Vacations & Competitive Salary
NUTEM, is an equal opportunity employer who recognizes and values a diverse workforce. NUTEM offers Values that promote respect, listening, integrity, creativity, and innovation.
NUTEM Custom Manufacturing
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