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Call Center Seasonal

NUESKES MEAT PRODUCTS INC
Wittenberg, WI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Call Center Team Member

Department: Call Center

Reports to: Call Center Supervisor

Leadership Level: Non-supervisory

FLSA & Employment Status: Seasonal, non-exempt

Position Summary:

Serve as the first point of contact for customers, delivering excellent customer service. Answer inbound phones calls, identify and resolve caller needs, and provide information/assist with placing orders. Maintain accurate and useful database records.

Essential Duties and Responsibilities include the following, although other duties may be part of the

overall position:

  • Process orders either by phone, through uploads and in writing.
  • Provide basic information about the company and its products to customers and potential customers.
  • Solicits sale of new or additional services.
  • Recommends corrective services to address customer complaints.
  • Adjusts errors and complaints.
  • Answer basic

Competencies:

To perform this position successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The competencies listed below are representative of the knowledge and skill required.

  • Analytical - Uses intuition and experience to complement data.
  • Design - generates creative solutions. Uses feedback to modify designs. Demonstrates attention to detail.
  • Problem Solving - identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations.
  • Technical Skills - strives to continuously build knowledge and skills. Shares expertise with others.
  • Customer Service- responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
  • Interpersonal Skills - maintains confidentiality. Listens to others without interrupting. Remains open to others' ideas and tries new things.
  • Oral Communication - listens and gets clarification.
  • Written Communication - writes clearly and informatively. Able to read and interpret written information.
  • Teamwork - balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Supports everyone's efforts to succeed.
  • Visionary Leadership - Displays passion and optimism. Inspires respect and trust. Provides vision and inspiration to peers and subordinates.
  • Judgment - displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
  • Self-Motivated - demonstrates persistence and overcomes obstacles with focus.
  • Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
  • Planning/Organizing - uses time efficiently.
  • Professionalism - reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
  • Quality - demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Each employee must be committed to the quality of each product that they produce and to the food safety programs that each product is produced under.
  • Quantity - meets productivity standards. Completes work in timely manner. Works quickly.
  • Safety and Security - observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.
  • Adaptability - adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Flexibility for working different shifts or hours when equipment is down and/or for maintenance coverage. Including weekends and call-ins for various alarms during non-production hours.
  • Attendance/Punctuality - is consistently at work and on time for dependability.
  • Dependability - follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - volunteers readily. Asks for and offers help when needed.
  • Innovation - displays original thinking and creativity. Generates suggestions for improving work.

Educational Qualifications and Experience:

  • High school diploma or general education degree (GED); and one to three years related experience and/or training; or equivalent combination of education and experience.
  • Language Skills- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Computer Skills- to perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software and Word Processing software.
  • Mathematical Skills- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Reasoning Ability- ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job requires sitting 90% of the work day.

The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NUESKES MEAT PRODUCTS INC

Address

Wittenberg, WI
54499 USA

Industry

Business