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Administrative Assistant/Customer Service

NSCA Tra-Cal Gaithersburg, MD

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Salary:

NSCA Technologies & Tra-Cal Lab have been serving the electronics, manufacturing, and telecom industries since 1988, consistently achieving the highest level of customer satisfaction by providing quality products and services. NSCA Technologies & Tra-Cal Lab are Service-Disabled Veteran-Owned Small Businesses (SDVOSB). We provide new and reconditioned precision test and measurement equipment, calibration, and repair services. NSCA sells, rents, leases, and sources test equipment. Tra-Cal calibrates and repairs test and measurement equipment.

Duties and Responsibilities


Job Summary:

The Administrative Assistant/Customer Service team member is responsible for providing outstanding support to the staff while delivering exceptional customer service and professionalism to our clients and vendors. The Administrative Assistant/Customer Service will complete a variety of tasks to ensure that office operations run smoothly and efficiently.



Duties/Responsibilities:

  • Answer phones in a professional manner following office telephone etiquette guidelines; ensure all voicemail messages are handled appropriately and customers waiting for call backs are taken care of in a timely manner
  • Greet visitors in a professional manner
  • Provide assistance on quotes for work requests on New Purchase, used, Rentals, refurbished equipment, calibration, and repair quotes
  • Retrieve RFQ from Easy Gov app
  • Look up government bid work with KeySight requests and create quotes; this may or may not be in conjunction with the marketing team
  • Communicate with customers as indicated by General Manager or Lab Manager
  • Create Invoices for NSCA customers
  • Perform general Accounts Receivables and reconciliation duties including contact customers for outstanding payments, overdue invoices, and compare deposit information to reconcile in accounting system (Quickbooks)
  • Light bookkeeping duties including entering deposits in accounting system
  • Create and prepare bank deposit slips as well as drop off to bank if requested
  • Reconcile ACT database with accounting software to ensure customer data is updated and most recent information is on file
  • Process payments received for bank deposit as well as credit cards payments
  • File hard and electronic copies of customer work documents in appropriate files
  • Perform other job-related duties as assigned by General Manager
  • Cross train with Lab Administrator for coverage when needed
  • Follow all training and any available SOPs (Standard Operating Procedures) for duties outlined above

 

 

Supervisory Responsibilities:

  • None


Required Skills/Abilities:

  • Excellent oral and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills
  • Attention to detail a must
  • Excellent time management skills with ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • Ability to multitask and prioritize.


Education and Experience:

  • High school diploma or equivalent
  • 2 Years previous Customer Service experience preferred

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

NSCA Tra-Cal

Address

Gaithersburg, MD
20879 USA

Industry

Business

View all jobs at NSCA Tra-Cal