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Customer Service Representative / Sales Support

NSCA Technologies & TRA-CAL Lab Gaithersburg, MD

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

POSITION: Customer Service/Administrator

REPORTS TO: General Manager/Lab Manager

SUMMARY:

Administration functions for Tra-Cal and NSCA

Interaction with customers via calls and emails

Continual communication with GM and lab manager

 

DUTIES AND RESPONSIBILITIES:

Administration / Accounts / Quotes

Deposits – submit bank deposits after GM approval

Maintain updated ACT database

Format pricing from GM into customer quote

Checking in Tra-Cal customer equipment

Preparing calibration certifications for outsourced equipment

 

Customer Contact

Customer service calls

Send calibration due date reminder emails

Monthly statements – send overdue invoices to customers

Contact customers regarding overdue invoices

 

QUALIFICATIONS:

Education: A Bachelor’s Degree is preferred (or a combination of education and significant career

equivalent work experience) is required in a related Technical or Business discipline.

Experience: Three or more years of career-level experience in industry.

Knowledge: Practical understanding and working knowledge of general purpose test equipment. Ability

to perform a level of consultation to our customers and help team development, where applicable.

Communication & Customer Interfacing Experience: Significant customer interface experience is

required, along with good written/verbal communication skills, and presentation skills.

Other: Candidate must be a strong self-starter, drive themselves to achieve the goals of the job, display

and use good judgment and demonstrate positive and professional interpersonal skills at all times.

 

Company Description
NSCA Technologies & Tra-Cal Lab have been serving the electronics, manufacturing, and telecom industries since 1988, consistently achieving the highest level of customer satisfaction by providing quality products and services. NSCA Technologies & Tra-Cal Lab are Service-Disabled Veteran-Owned Small Businesses (SDVOSB). We provide new and reconditioned precision test and measurement equipment, calibration, and repair services. NSCA sells, rents, leases, and sources test equipment. Tra-Cal calibrates and repairs test and measurement equipment.

NSCA Technologies & TRA-CAL Lab

Why Work Here?
Interesting work that makes a measurable difference for our clients.

NSCA Technologies & Tra-Cal Lab have been serving the electronics, manufacturing, and telecom industries since 1988, consistently achieving the highest level of customer satisfaction by providing quality products and services. NSCA Technologies & Tra-Cal Lab are Service-Disabled Veteran-Owned Small Businesses (SDVOSB). We provide new and reconditioned precision test and measurement equipment, calibration, and repair services. NSCA sells, rents, leases, and sources test equipment. Tra-Cal calibrates and repairs test and measurement equipment.

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Gaithersburg, MD
USA

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Business

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