General Manager

Position Description:

·        Oversee operations of the Hotel

·        Prepare annual budget.

·        Submit quarterly plans and actions for operations of the property.

·        Develop management and staff programs to increase guest satisfaction.

·        Conduct weekly staff meetings.

·        Maintain product and service standards.

·        Approve promotions and local advertising.

·        Approve promotions and local advertising.

·        Encourage Essential Principles of Service throughout hotel - provide internal and external guest service that goes beyond expectation.

·        Support the RLH Mission - creating the most memorable guest experience possible.

·        Aid department managers with procedures, service standards, goal setting and daily duties.

·        Participate in appropriate industry related community and State organizations.

·        Represent the hotel in public speaking forums.

·        Inspect guest rooms, public access areas, and grounds for cleanliness and appearance.

·        May at times be needed to serve as a Transportation Agent to facilitate transportation needs of guests (or supplies) in lieu of a dedicated Transportation Agent at the hotel, if applicable.

·        Other duties as assigned or as needed to create Signature Moments for our guests.

·        Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities.

Position Requisites:

·        Thorough knowledge of computer systems: i.e.  MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems.

·        There are times when you may have to deal with an unhappy person; you do need to know how to deal professionally, courteously and tactfully with the public and coworkers.

·        Demonstrated ability to multi-task and prioritize well to meet deadlines.

·        Behaves with integrity, honesty and is open with guests and fellow associates.

·        Develops effective working relationship with fellow associates, managers, outside representatives and agencies.