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General Manager

NRI USA Fontana, CA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental


The General Manager will cover three of our facilities in Fontana/Riverside covering over 300,000 square feet and multiple Clients. This role is accountable for profit and loss for all three facilities along with driving improvement across multiple kpi’s. As a member of the leadership team, you will have a voice in the overall direction of the Operations team and be a key stakeholder in change initiatives in the facilities you are accountable for.

Job Duties & Responsibilities

Accountable for the overall performance of assigned facilities, as defined by key performance indicators.

  • Maintains a perspective on the operational goals and demands of the business and prioritizes workloads with an understanding of this information. This includes throughput, quality and safety.
  • Makes required staffing, process, and facility changes or alterations in order to increase organizational efficiencies and meet client goals and NRI’s service level agreements.
  • Creates and maintains meaningful relationships with Clients and NRI team members.
  • Determines feasibility of projects factoring costs, available space, schedule limitations, organization goals, technical requirements and economic factors.
  • Ensures resource commitments for projects are in place and acts as the sponsor to ensure that the proper level of support is in place for tactical execution of projects.
  • Accountable for budget and P & L for assigned facilities.

Provides guidance to their direct reports (DC Managers of defined facilities).

  • Trains, develops and mentors direct reports.
  • Sets expectations and facilitates resolutions of any gaps.
  • Participates in performance review process and approves any wage increases.
  • Plans, coordinates, and authorizes all annual vacations for direct reports, ensuring proper coverage

Continuous Improvement

  • Work with the leadership team to drive continual improvement programs.
  • Ensure that all projects include a sustainability component and drive adherence at multiple levels within the organization utilizing integrated process audits, floor-level dashboards and management scorecards.

Research / Analysis / Optimization

  • Analyze contractual commitments, Client specifications, design changes and other data to drive continuous improvement and meet or exceed expectations of Clients.
  • Perform cost/benefit tradeoff analysis and develop ROI business cases for recommended projects involving process, system or technology change.
  • Drive refinement of labor planning tools to optimize allocation of resources across multiple locations/facilities and Clients to ensure alignment with organizational and Client goals.

All About You

Things You Can Do:

  • Excellent technical capabilities, inclusive of tier one WMS experience.
  • Proficiency in MS Office Applications
  • The ability to travel domestically and internationally.
  • The ability to be flexible and adapt to changing priorities.

What Gets You Stoked:

  • Building quality relationships with co-workers, vendors and contractors.
  • Ongoing learning opportunities.
  • ·Setting goals and achieving them.

The Must Haves

  • A solutions focused approach to everything you do.
  • A Bachelor’s degree in Business, Logistics or related field and/or 10 years of relevant work experience.
  • Ability to work under pressure.
  • Background in apparel and/or footwear in a pick and pack environment.
  • 3PL experience is an asset.
  • Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety.
  • Lives in accordance to and can make decisions based on our company values (visit to look them up).
  • Ability to collaborate, interact, communication at all levels of organization and team building.

Application Instructions

To apply submit a cover letter and resume via email to Shoshana Hawkins, Manager of People Experience, at no later than October 31, 2019.

We thank all applicants for their interest; however, only those who are selected for an interview will be contacted.


Why Work Here?

Do you enjoy snowboarding/skiing, skateboarding, action sports or the outdoors in general? Then we may be the right fit for you!

NRI Distribution is a specialist in providing North American logistics services to apparel, footwear, equipment and accessories manufacturers in the outdoor, action sports, fashion and lifestyle industries. We are champions in both wholesale and ecommerce fulfillment. At NRI a high level of service is a MUST, while providing an enjoyable and freedom-centric workplace to our team members. Both the client and our team member experience is very important to us! We fundamentally believe that one’s mindset establishes the foundation for success in our environment and look for people that live by and embrace a winning attitude with a propensity for action. We recognize the opportunities technology brings in an environment of continuous improvement as well as change. Can you challenge process and be collaborative? Do you prefer to identify opportunity and present solutions to leadership? Are you comfortable in a relationship where you create results every day to justify your role and add value to the team? We view the realities of budget constraints and ROI as challenges and not limitations, do you? If you appreciate new tech solutions, simplicity, data driven decisions and initiating change, while acting by the principals of living with integrity, leading through action and delivering excellence while creating harmony and sustainability for all, keep reading. We have multiple facilities throughout Southern California, and across Canada. We are growing, so an exciting time to join the NRI family!


Fontana, CA


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